At a Glance
- Tasks: Provide top-notch customer service for insurance inquiries and support.
- Company: Join a leading BPM company with a global presence and innovative solutions.
- Benefits: Day shifts, competitive pay, and opportunities for growth in a dynamic environment.
- Other info: Be part of a diverse team with a focus on operational excellence.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Great communication skills; prior customer service experience is a plus.
The predicted salary is between 47250 - 57750 $ per year.
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
- Customer service for insurance voice process.
- Excellent communication skills.
- Prior experience of contact center / customer services will be added advantage.
- Adherence to all the regulatory bodies in Australia.
- Achievement of agreed performance targets set by the business.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
Qualifications
- Under Graduation.
Additional Information
- Day Shift.
Customer Service Associate – Australia in North Sydney employer: WNS
WNS (Holdings) Limited is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to advance their careers in technology and business process management. With a strong focus on employee growth, WNS offers extensive training and mentorship opportunities, particularly for roles like the V-Associate Architect, allowing team members to thrive in a dynamic environment while contributing to transformative projects across various industries. Located in a vibrant area, employees benefit from a supportive community and access to cutting-edge resources, ensuring a fulfilling and rewarding work experience.
