Job Type: Permanent position | Casual position
Job Description
Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so we want you on our team!
We're looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team on an initial 6-month Fixed Term Contract with a potential for extension and a great opportunity to build your career with MUFG. What Youll Be Doing
Deliver first call resolution by anticipating member needs and taking full ownership of enquiries Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees Investigate and resolve issues with professionalism and empathy
Meet and exceed KPIs across calls, admin tasks, and written correspondence Collaborate with your team to share ideas, support goals, and contribute to a positive team culture Participate in ongoing training and proactively build your superannuation knowledge
Stay informed on industry trends and legislative changes Support the Team Leader with high-priority requests, projects, and workflow management Identify risks and recommend process improvements to enhance service delivery
Ensure all work meets quality standards and complies with regulatory requirements
Customer Service Officer in Parramatta employer: WKFC - Blacktown
WKFC - Blacktown in Sydney is an excellent employer, offering a dynamic work environment where reliability and teamwork are valued. With flexible hours and opportunities for both casual and permanent positions, employees can enjoy a healthy work-life balance while contributing to a safe and efficient workspace. The company fosters a culture of growth and support, making it an ideal place for those seeking meaningful and rewarding employment.
