At a Glance
- Tasks: Bridge the gap between customers and delivery teams, ensuring their needs are met.
- Company: Join Wipro, a leader in digital transformation with a culture of innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Empower your career in a dynamic, purpose-driven company.
- Why this job: Make a real impact by shaping solutions that delight customers.
- Qualifications: 8-10 years in business analysis with strong communication skills.
The predicted salary is between 70000 - 80000 $ per year.
The purpose of the role is to liaison and bridge the gap between the customer and Wipro delivery team to comprehend and analyze customer requirements and articulate them aptly to delivery teams, thereby ensuring the right solution for the customer.
Responsibilities:
- Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/RFI requirements.
- Detail out scope documents, functional & non-functional requirements, features etc., ensuring all stated and unstated customer needs are captured.
- Construct workflow charts and diagrams, studying system capabilities, writing specifications after thorough research and analysis of customer requirements.
- Engage and interact with internal teams - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely responses to RFP/RFIs.
- Understand and communicate the financial and operational impact of any changes.
- Maintain relationships with customers to optimize business integration and lead generation.
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products) to the customers.
- Engage with the delivery team to ensure the right solution is proposed to the customer
- Provide customer feedback/inputs on the proposed solution.
- Review test cases to check 100% coverage of customer requirements.
- Conduct root cause analysis to understand the proposed solution/demo/prototype before sharing it with the customer.
- Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback.
- Conduct Integration Testing and User Acceptance demos to validate implemented solutions and ensure a 100% success rate.
- Build domain expertise and contribute to knowledge repository
- Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical.
- Write whitepapers/research papers, point of views and share with the consulting community at large.
- Identify and create use cases for different projects/accounts that can be brought at Wipro level for business enhancements.
Performance Parameters:
- Customer Engagement and Delivery Management
- Knowledge Management
Mandatory Skills: Business Analysis
Experience: 8-10 Years
Applications from people with disabilities are explicitly welcome.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development and Sales
Industries: IT Services and IT Consulting
Technical BA in Sydney employer: Wipro
As a Computer Network and Systems Engineer with us, you'll thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities to work with cutting-edge technologies in a supportive team culture. Located in a vibrant area, our company fosters a sense of community and encourages professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
