At a Glance
- Tasks: Lead global support operations and manage ticket workflows across teams.
- Company: Podium, a dynamic tech company based in Melbourne.
- Benefits: Competitive salary, flexible work arrangements, and career advancement opportunities.
- Other info: Join a collaborative team focused on innovation and excellence.
- Why this job: Be the driving force behind efficient support processes and make a real impact.
- Qualifications: Experience in support management and strong leadership skills.
The predicted salary is between 50715 - 61985 $ per year.
Podium in Melbourne is seeking a Manager, Support & Operations to own how tickets move across triage, escalation and resolution, including offshore teams in the Philippines and Pakistan.
You will define ownership, handover expectations and escalation processes, and act as the escalation point for high-priority cases.
You'll drive workflow health, ensure named owners, and align with Product and Engineering on SLAs.
Global Support & Offshore Operations Lead in Melbourne employer: Winslow
Winslow Infrastructure is an exceptional employer that values its team members by fostering a collaborative and supportive work culture. With a strong focus on employee growth, we offer opportunities for professional development and the chance to work on impactful civil infrastructure projects in the vibrant city of Adelaide. Our commitment to work-life balance and competitive benefits makes us an attractive choice for those seeking meaningful and rewarding employment.
