Manager, Presales Customer Engineering in Sydney

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Available Location: Sydney, Australia

What you’ll do as a Manager, Customer Engineering:

• You are the team enabler, point of reference and coach.
• You will work closely with our prospects and customers by shadowing and improving your team’s technical expertise.
• You will take care of new team members and ensure workloads are equally distributed within the team.
• You are personable and can provide constructive feedback when necessary.
• You will help expedite and identify issues quickly and efficiently.
• You will work with the other team leads and the regional lead to ensure proper regional coordination.
• The Customer Engineering Manager has a player/coach mindset and the ability/willingness to step into the field when needed, and lead by example.
• You will be expected to partner closely with peer sales leaders and drive to revenue targets.
• You will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.
• Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer’s needs.

Examples of desirable skills, knowledge, experience and goals:

• Demonstrable experience in leading the team with technical expertise and driving the team to adapt and evolve with new technologies.
• Demonstrable experience in coaching, leadership skills and team management.
• Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios.
• Demonstrable experience in leading the team to achieve and deliver results such as PoC close win rate target and sales quota achievement target.
• Minimum 5 years experience, as a Manager, in a pre-sales team and a good appreciation of the ANZ market.

Inter-Team Goals:

• Cultivate cross CE team/office coordination, keep us all connected as one team.
• Facilitate knowledge transfer between CE teams.
• Ensure the team learns from the great ideas of single team members.
• Ensure mistakes are not repeated within the team.
• Develop strong relationships outside of CE organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc).
• Maintain strong communications with Account Executives and Customer Success leads.

Intra-Team Goals:

• Keep the pulse of the team: who is happy, productive, performing.
• Know each member’s strengths and how they would each like to develop.
• Exemplify and cultivate positive culture traits.
• Provide support and confidence to team members.
• Cultivate a very open communication environment. Criticism is welcome and appreciated.
• Maintain culture of independence amongst team members while offering advice to team members on how to improve.

Responsibilities:

• Conduct 1:1s with team members.
• Act as point of escalation for team issues, elevate issues that can’t be solved in the team.
• Recruit, interview, and onboard new team members.
• Report on individual CE strengths and weaknesses.
• Maintain and manage relationships with key customers in the territory.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.