Dental Receptionist in Springwood

Winmalee Family Smiles is a growing, locally owned dental practice situated in the heart of Winmalee Village in the beautiful Blue Mountains. We're a friendly, close-knit team who genuinely enjoy working together and take pride in delivering exceptional patient care. As our practice continues to grow, we're looking for a friendly, organised and enthusiastic Dental Receptionist to join our team. We're offering a flexible casual position with a variety of weekday shifts, making this a great opportunity for someone seeking a supportive workplace with some flexibility in their roster.

As one of the first and last points of contact for our patients, you'll play an important role in creating a welcoming experience and keeping our practice running smoothly. Your responsibilities will include:

• Greeting patients and creating a friendly, professional environment.
• Managing appointment bookings, cancellations, recalls and follow-ups.
• Handling phone calls, emails and patient enquiries.
• Processing payments, HICAPS health fund claims and Medicare claims.
• Coordinating with dentists and dental assistants to maintain efficient appointment schedules.
• Managing patient records and general administrative duties.
• Assisting with daily opening and closing procedures.
• Supporting the wider team to ensure smooth day-to-day operations.

This is a casual position with shifts available Monday to Friday. Our roster includes a combination of:

• Morning shifts for earlier starts.
• Afternoon and evening shifts for later finishes.
• Full-day shifts depending on practice requirements.

We're looking for someone who can offer flexibility across different shift times, rather than being restricted to mornings or evenings exclusively. We understand that everyone has commitments outside of work, and we're happy to discuss your availability to find an arrangement that works for both you and the practice. The number and pattern of shifts may vary depending on operational requirements and staff availability.

We're looking for someone who is positive, reliable, proactive and genuinely enjoys working with people. Our ideal candidate will have:

• Previous dental reception experience (highly advantageous).
• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Confidence managing multiple tasks in a busy environment.
• A positive attitude and willingness to work collaboratively.
• Reliability, punctuality and professional presentation.
• Flexibility to work a mixture of weekday shifts.

Experience with dental software, HICAPS, Medicare claims and dental terminology will be highly regarded. Candidates with previous dental assisting experience are also strongly encouraged to apply.

We recognise the value of versatile team members! For those with dental assisting experience or an interest in developing additional skills, we also offer hybrid roles combining dental reception and chairside assisting. Whether you're an experienced dental assistant looking to transition into reception or a receptionist interested in broadening your skills, we're happy to explore opportunities that suit your experience and career goals.

Why Join Winmalee Family Smiles?

• Competitive, negotiable pay rates based on your experience and skill set.
• Flexible casual weekday shifts, including mornings, afternoons, evenings and full days.
• A friendly, tight-knit and supportive team.
• A modern, growing dental practice.
• Ongoing training, mentorship and professional development.
• Opportunities to expand your skills across reception and dental assisting.
• A positive workplace culture that values teamwork, initiative and individual contributions.