At a Glance
- Tasks: Assist clients with travel plans and provide expert advice while learning the industry.
- Company: Windsong Travel, a friendly and supportive team dedicated to personalised service.
- Benefits: Full-time role with annual leave, paid educational leave, and ongoing training.
- Other info: Dynamic environment with opportunities for career growth and industry experiences.
- Why this job: Join a passionate team and explore the world while building your travel career.
- Qualifications: Energetic, curious, and motivated individuals with a passion for travel.
The predicted salary is between 40500 - 49500 $ per year.
Windsong Travel has been helping travellers explore the world for many years. We pride ourselves on personalised service, expert knowledge, and a friendly, supportive team environment. As part of our commitment to ongoing learning, we provide one week of paid educational leave each year to attend industry famil trips and training opportunities.
As a Travel Consultant, you will assist clients with their travel plans while learning all aspects of the travel industry. Full training is provided, experience preferred. This role is 38 hours per week, Monday to Friday, with occasional additional hours during peak seasons.
Key Responsibilities
- Assist customers face-to-face, over the phone, and via email
- Provide travel advice, itinerary suggestions, and product recommendations
- Prepare and complete travel bookings including flights, hotels, tours, cruises, insurance, and packages
- Deliver exceptional customer service and build strong client relationships
Administration & Office Duties
- Daily administration tasks and data entry
- Banking and reconciliation
- Filing, document preparation, and general secretarial duties
- Processing invoices, receipts, and supplier documentation
- Managing client files and ensuring accuracy of all booking information
Travel Consultant Responsibilities
- Work with reservation systems and booking platforms (training provided)
- Research destinations, products, and promotions
- Prepare travel quotes and itineraries
- Communicate with suppliers, wholesalers and airlines
- Follow up enquiries and maintain a strong sales pipeline
- Assist with marketing activities such as social posts, brochures, and in-store promotions
Additional General Duties
- Maintain a clean and inviting office environment
- Support team members when needed
- Attend industry training sessions and supplier presentations
- Participate in famil trips and educational experiences
What We’re Looking For
- Energetic, curious, and ready to learn
- Positive, friendly, and confident with people
- Motivated and eager to build a career in travel
- Comfortable using computers and learning booking systems
- Professional in communication and presentation
- Able to multitask and stay organised
- A team player who can also work independently
- Passionate about travel (domestic or international!)
- Experience in a similar job role is beneficial to applicant
Benefits
- Full-time stable position – 38 hours per week
- Annual leave + personal leave entitlements
- 1 week paid educational leave per year for famil trips
- Ongoing training and development
- Friendly, supportive team environment
- Opportunities to grow your career within the travel industry
Travel Consultant employer: Windsong Travel Group
Windsong Travel is an exceptional employer that fosters a friendly and supportive team environment, making it an ideal place for those passionate about travel. With a commitment to employee growth, we offer one week of paid educational leave annually for industry training and famil trips, ensuring our Travel Consultants are well-equipped with expert knowledge. Join us to enjoy a stable full-time position with opportunities for career advancement in the vibrant travel industry.
