Reception & Administration Officer in Melbourne

Windermere is an independent community service organisation working across Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

Job Description

Please note: This is a leave coverage position, and dates are 19 January to 30 April 2027. Perfect for someone seeking work life balance, this is a 3 Month (Casual - Part-time) role for15.2 hours per week (Tuesday 9am-5:00pm, Wednesday 9am-5:00pm, Mondays for first 5 weeks) plus the ability to provide relief for staff leave as required.

As a Reception & Administration Officer at Windermere, you will provide exceptional front of house reception services, initial consumer guidance about our services and administration support to our staff. You will be based at our beautifully renovated Narre Warren Head Office, although may be required to work at other Windermere sites from time to time. Your core responsibilities include managing incoming telephone calls, face-to-face enquiries, greeting consumers attending appointments along with various administration tasks.

You will have demonstrated experience working in a fast-paced environment, particularly in operating a busy reception and switchboard while completing various administrative tasks. You will be polite, friendly and have a fantastic 'can do' attitude along with excellent interpersonal and communication skills.

If this sounds like the role for you, refer to Key Selection Criteria below.

• Proven experience in a reception and administration position
• Experience in community services or similar highly advantageous (please highlight in cover letter)
• Strong attention to detail, tech savvy and ability to learn new systems quickly
• Ability to multi-task
• Experience within the NDIS framework is highly desirable but not essential
• Strong interpersonal skills and ability to work in a fluid, changing environment
• Flexible and adaptive to covering shifts as required
• A valid NDIS Worker Screening Check and Working with Children's check (or ability to obtain)
• Positive and motivated team-player who has a passion for supporting our community with complex needs
• The successful applicant will be required to obtain a Police check, NDIS check and a Working with Children's check along with current accredited First Aid, CPR, Asthma and Anaphylaxis Management certificates.

Why work for Windermere?
We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.

Staff Benefits and Entitlements
This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as:

• Structured performance and 1-on-1 development check-ins
• Secondment and career growth opportunities
• Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more
• Reward & Recognition Program - become a Windermere All Star!
• Opportunities for professional development
• High quality IT equipment

Desired Skills and Experience

Key Selection Criteria

• Demonstrated experience in a busy reception/administration or similar role is essential.
• Previous experience working in the social and community services sector would be an advantage.
• Exceptional interpersonal, written and verbal communication skills,
• Highly developed word processing skills with sound knowledge of Microsoft Office suite.
• Ability to appropriately respond to people with pressing needs in a caring and non-judgmental manner, whilst thoughtfully redirecting potential urgent calls or visitors to a relevant worker.
• Sound judgement and decision making.
• Demonstrated ability to creatively problem solve and master new administrative challenges.
• Self-motivated and experienced in working both autonomously and cooperatively in an effective self-managed team.
• Strong time management and ability to prioritise tasks whilst ensuring attention to detail and accuracy in detailed work.
• Ability to maintain strict confidentiality.
• Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
• Current Victorian Drivers' Licence, free from conditions.
• Current accredited First Aid, CPR, Asthma and Anaphylaxis Management certificates.
• Willingness to undertake relevant pre-employment screening and checks - including NDIS worker screening check, Police Check, Pre-Employment Medical and Working with Children's check.
• Right to Work in Australia e.g. Australian Citizen, Permanent Resident or visa holder with full working rights.

You belong at Windermere
At Windermere, we believe that diverse teams build stronger communities. We want every single person who works with us to feel genuinely safe, valued, and celebrated for exactly who they are - regardless of their background, identity or identity expression.

For us, inclusion isn’t a checklist, it is the heartbeat of our culture. We are deeply committed to walking alongside Aboriginal and Torres Strait Islander peoples through our Reconciliation Action Plan , and we actively nurture a safe, affirming workplace for our LGBTIQA+, CALD, and disability communities. We welcome unique perspectives and encourage people with varied work and life experiences to apply.

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