At a Glance
- Tasks: Oversee car park operations, ensuring top-notch customer service and safety.
- Company: Wilson Parking, the market leader in car park management in Australasia.
- Benefits: Casual roles with potential for full-time, uniforms, training, and free parking.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Join a team that values integrity, leadership, and innovation while making a community impact.
- Qualifications: Customer service experience, strong teamwork skills, and a passion for helping others.
The predicted salary is between 24.3 - 29.7 $ per hour.
After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience.
Being a part of our team means living our core values of:
- Integrity - "Do what's right, not what's easy"
- Leadership - "Demonstrating leadership is every person's responsibility"
- Customer - "Every customer counts"
- Innovation - "Change that adds value"
We currently have positions available for Customer Care & Safety Duty Managers working on a rotating roster across Queensland.
Employment Type: Casual opportunities with the potential to transition to Full-Time
Location: Brisbane CBD
Roster: 5-day roster across Monday to Sunday
As the Customer Care & Safety Duty Manager, you'll support the Queensland Operations team by overseeing day-to-day car park operations across multiple sites. You'll provide a visible field presence, ensure exceptional customer service, conduct safety patrols, maintain equipment, lead and mentor the Customer Care & Safety team, and work closely with Area Operations Managers to implement operational priorities and report on site performance.
DUTIES & RESPONSIBILITIES
In this role, you will be responsible for:
- Providing high-level customer service
- Demonstrating visible leadership to Customer Care & Safety team members and field staff
- Providing direction and support to field teams
- Resolving car park equipment issues
- Maintaining day-to-day site operational continuity
- Conducting mobile safety patrols
- Completing internal, perimeter and site safety inspections
- Responding to operational and event-related incidents as required
WHAT WE ARE LOOKING FOR
Your friendly and hardworking nature will play a major role in your success. To be successful in this role you will have:
- Previous customer service experience (ideally in retail environments, call centre operations, or other customer service industries)
- Genuine passion for providing excellent customer service
- Eligibility to work in Australia
- Full driver's licence with excellent driving skills
- Experience working in a busy environment
- Strong computer literacy
- Ability to work independently and as part of a team
- A willingness to learn and grow with the company
Candidates will be required to complete a national police check.
In addition to standard Award Employment Conditions, you will receive uniforms, appropriate training and free parking when working.
Due to the high volume of applications we are expecting to receive, only shortlisted candidates will be contacted.
At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged.
Manager on Duty in Brisbane employer: Wilson
Wilson Parking is an exceptional employer, offering a dynamic work environment in the heart of Melbourne CBD. With a strong commitment to employee growth, ongoing training, and a culture that celebrates success, you will have the opportunity to lead a transformative initiative while enjoying benefits like free parking at all sites and a competitive salary. Join a family-oriented organisation that values innovation and inclusivity, making it a rewarding place to build your career.
