Wilson Parking in Melbourne seeks a Customer Care Subject Matter Expert (SME) to join the national Contact Centre. You will be the 2IC to the Customer Care Team Manager, providing technical guidance, coaching, and day-to-day leadership.
Key systems include AX, LivePro, and Salesforce, with strong focus on customer service excellence. You'll oversee workflow, support teammates, and contribute to process improvements while maintaining high service levels across phone and email channels.
Senior Customer Care SME & 2IC in Melbourne employer: WILSON GROUP
As a Project Delivery Coordinator, you will thrive in an inclusive and innovative work culture that values diversity and teamwork. Our commitment to employee growth is evident through opportunities for professional development and recognition programs like the monthly STRIVE awards. Located in ANZ, we offer a dynamic environment where you can engage with various stakeholders while contributing to meaningful HRIS initiatives.
