Wilson Parking in Melbourne, VIC is seeking a highly skilled Customer Care Subject Matter Expert (2IC) to join our national Contact Centre. You will act as the second in charge to the Customer Care Team Manager, provide technical expertise, coaching, and day-to-day leadership for the team.
You will maintain expert knowledge across key systems (AX, LivePro, Online Prepay Admin, Session Parking Admin, mRemote, Spott, etc.), oversee workflow, coaching, and manage escalations.
Customer Care SME & 2IC Lead - Systems & Coaching in Melbourne employer: WILSON GROUP
As a Project Delivery Coordinator, you will thrive in an inclusive and innovative work culture that values diversity and teamwork. Our commitment to employee growth is evident through opportunities for professional development and recognition programs like the monthly STRIVE awards. Located in ANZ, we offer a dynamic environment where you can engage with various stakeholders while contributing to meaningful HRIS initiatives.
