At a Glance
- Tasks: Lead strategic programs to enhance customer experiences and streamline services for residents.
- Company: Willoughby City Council, a dynamic and collaborative workplace in Sydney.
- Benefits: Opportunity to influence service design and mentor staff in a supportive environment.
- Other info: Join a team that values collaboration and innovation in service transformation.
- Why this job: Make a real difference in the community by transforming customer service delivery.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
Willoughby City Council is seeking a Customer Experience and Service Transformation Team Leader to drive a strategic program across the council, delivering enhanced customer outcomes and streamlined services for residents. The role sits within a dynamic, collaborative environment in Sydney's Willoughby area, offering opportunities to influence service design and delivery.
You will work with cross‐functional teams to shape the customer journey, embed transformation initiatives, and mentor staff.
Customer Experience & Service Transformation Lead in Willoughby employer: Willoughby City Council
Willoughby City Council is an exceptional employer that prioritises community engagement and economic growth, making it a rewarding place to work as an Economic Development Officer. With a strong commitment to inclusion and diversity, employees benefit from a supportive work culture that fosters professional development and collaboration with local businesses and stakeholders. Located in one of Sydney's vibrant areas, this role offers the unique opportunity to shape the future of the Willoughby community while enjoying competitive salary packages and a focus on meaningful impact.
