At a Glance
- Tasks: Lead a team to enhance customer experience and drive service transformation initiatives.
- Company: Willoughby City Council, committed to improving community services.
- Benefits: Work from home flexibility and opportunities for professional growth.
- Other info: Join a supportive team focused on impactful transformation.
- Why this job: Make a real difference in community service delivery and lead innovative change.
- Qualifications: Proven leadership experience and strong customer service skills.
The predicted salary is between 49500 - 60500 $ per year.
Willoughby City Council seeks an experienced leader to head the Customer Experience and Service Transformation Team.
The role shapes enterprise customer experience initiatives, embeds customer-centric service design, and partners with senior leaders to drive organisation-wide transformation that enhances service delivery.
You will translate insights into practical recommendations, lead a high-performing team, and provide strategic advice on investments and reform.
Customer Experience & Service Transformation Leader (WFH) in Sydney employer: Willoughby City Council
Willoughby City Council is an exceptional employer that prioritises community engagement and economic growth, making it a rewarding place to work as an Economic Development Officer. With a strong commitment to inclusion and diversity, employees benefit from a supportive work culture that fosters professional development and collaboration with local businesses and stakeholders. Located in one of Sydney's vibrant areas, this role offers the unique opportunity to shape the future of the Willoughby community while enjoying competitive salary packages and a focus on meaningful impact.
