Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
Our Fortitude Valley location is looking for Sales Merchandisers (also known as a Visual Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment.
We will be offering both fixed-term and permanent part-time opportunities, with 40 hours per fortnight on a fixed two-week rotating roster, including alternate weekends.
Why You Will Love Working With Us
- Generous employee discounts so you can enjoy our amazing products
- Paid parental leave to support you through life’s most important milestones
- Access to a confidential Employee Assistance Program for personal and professional support
- Career growth opportunities with real investment in your development
- A supportive, collaborative team culture where your success is celebrated
- The chance to be part of a fast-growing global business with an entrepreneurial spirit
What You Will Be Doing:
- Ensure the store upholds visual presentation, replenishment, cleanliness, safety, and back-of-house standards to create an inviting shopping environment while showcasing our furniture and homewares through strategic merchandising.
- Create unique and engaging experiences for customers by sharing your expertise and helping them enhance their homes, delivering exceptional customer service.
- Assist with opening and closing procedures, register operations, and back-office tasks to provide operational support to the store management team, ensuring smooth store operations.
- Use effective selling techniques and in-depth product knowledge to drive sales and achieve KPIs.
- Create a positive and inclusive environment within a dynamic and supportive team.
What You Will Bring to the Role:
- 1–2 years’ retail or visual merchandising experience (preferred).
- Strong eye for detail, layout, and brand presentation.
- Great communication and leadership skills.
- Ability to prioritise, multitask and work hands-on.
- Flexible availability, including after-hours setups and peak trading periods.
Physical Requirements:
- Ability to be mobile in the store and back-of-house areas, including standing for long periods
- Ability to climb ladders and use other equipment in line with safety standards
- Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
Ready to join the Team?
Do you have an eye for details and a passion for retail?
Only candidates with permanent work rights in Australia will be considered.
As we have fixed-term opportunities available, these roles are also open to Working Holiday Visa holders with suitable retail experience.
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Sales Merchandiser employer: Williams-Sonoma Australia
At Williams Sonoma, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates collaboration and success. Our Chadstone location provides generous employee discounts, paid parental leave, and access to a confidential Employee Assistance Program, ensuring our team members feel valued and supported. With real investment in your career growth and the opportunity to be part of a fast-growing global business, this role as a Sales & Service Lead is not just a job, but a pathway to a rewarding career in specialty retail.
