At a Glance
- Tasks: Coordinate vessel operations and manage high-volume emails in a dynamic maritime environment.
- Company: Join Wilhelmsen, a global leader in the maritime industry with a focus on innovation.
- Benefits: Enjoy competitive salary, comprehensive benefits, and health support for you and your family.
- Other info: Work in a diverse team and embrace a culture of sustainability and accountability.
- Why this job: Dive into a fast-paced role that offers unique challenges and opportunities for growth.
- Qualifications: Strong computer skills and excellent communication abilities are essential.
The predicted salary is between 46350 - 56650 $ per year.
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Join Wilhelmsen Port Services (Australia) Pty Ltd! We're on the lookout for a reliable and proactive individual to join our Ship Agency Operations team based in Port Hedland.
This role offers a unique opportunity to work in a fast-paced and diverse environment, managing vessel operations while engaging with stakeholders from diverse cultural and demographic backgrounds. The position is primarily office-based, involving the management of a high volume of emails. Strong computer skills, exceptional understanding and application of email etiquette, and excellent customer services are essential. Additionally, the role requires travel outside the office, such as but not limited to boarding vessels, which may involve transfers by boat within the harbour and navigating steep gangways over the water. Applicants must be comfortable with heights and willing to board vessels as an integral part of the work environment.
Responsibilities of a Ship Agency Operator in Port Hedland:
- Coordinating vessel operations, from planning arrivals to berthing, loading, and departures in collaboration with all Port Stakeholders.
- Efficiently handling high volume emails and working over several computer systems primarily SEDNA, Excel, Teams, WASP, ESS (ICE), ICS, MARS, Klein & Logistics Connect.
- Collaborate within a supportive environment.
- Interact with international crews and stakeholders, requiring strong cross-cultural & demographic communication skills.
- Manage confidential and sensitive data with utmost professionalism and integrity.
- Board vessels to assist with operations and ensure smooth communication.
- Work on a rotating shift pattern to accommodate operational requirements.
Who You Are:
We are looking for a highly motivated, self-driven individual who thrives in a dynamic environment. You are computer literate and possess excellent technical skills, allowing you to easily navigate and adapt to various software tools. You take pride in your ability to work independently, manage your time effectively, and maintain a high level of organisation even under pressure. Your proactive nature and ability to take initiative are key strengths.
Desirable Characteristics:
- Attention to Detail: You ensure all tasks are completed with precision.
- Clear Communication: You are skilled at communicating effectively with team members and clients.
- Adaptability: You are open-minded and able to embrace change.
- Self-Motivated & Proactive: You take ownership of your tasks and look for ways to improve workflows.
- Independent & Trustworthy: You work well with minimal supervision.
- Analytical & Forward Thinking: You approach challenges logically.
- Organised & Stress-Resilient: You remain calm under pressure.
- Willing to Learn & Take Feedback: You are always looking for opportunities to expand your knowledge.
- Email Etiquette: You understand the importance of professionalism in written communication.
- Overtime Readiness: You are flexible and willing to work overtime when necessary.
- Business Acumen: You are committed to understanding the broader business context.
Please let us know in your cover letter five (5) traits you possess that could aid you in a Ship Agency Operator role.
What We Offer:
- Competitive base salary, superannuation, and comprehensive benefits.
- A collaborative, diverse, and supportive team environment.
- Access to modern training programs, advanced systems, and tools to enhance your skills.
- Health and wellness support, including an employee assistance program for you and your family.
About Wilhelmsen:
Wilhelmsen is a global maritime leader providing essential products, services, qualified crews, and technical management across 60+ countries. We are committed to driving industry innovation through renewable energies, zero-emission shipping, drone deliveries, digitalization, and fostering diverse, inclusive workplaces.
Work Location: Port Hedland, Western Australia
Application Deadline: Monday, 9th November 2026
Contact Details: GBS HR Oceania (gbs-oce-hr@wilhelmsen.com).
Please note that all positions at Wilhelmsen are subject to reference and ID checks.
Ships Agency Operator Port Hedland employer: Wilhelmsen Ship Management
Wilhelmsen Port Services in Mackay offers an exceptional work environment where employees are encouraged to grow both personally and professionally. With a strong focus on accountability, sustainability, and teamwork, you will benefit from flexible work arrangements, competitive salaries, and comprehensive health and wellness support. Join a diverse team that values innovation and fosters a culture of continuous learning, making it an ideal place for those passionate about the maritime industry.
Contact Details:
Wilhelmsen Ship Management Recruitment Team
