At a Glance
- Tasks: Handle customer inquiries, process orders, and support sales administration.
- Company: Join Faunatech, a leader in wildlife acoustics with a supportive team.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Dynamic office environment in Rydalmere with growth opportunities.
- Why this job: Make a difference in wildlife conservation while honing your sales skills.
- Qualifications: 3 years inside sales experience and proficiency in CRM tools required.
The predicted salary is between 49500 - 60500 $ per year.
Wildlife Acoustics Australia Pty Ltd, T/A Faunatech – Rydalmere NSW
The Inside Sales Representative will be part of a small sales team, contributing to the organisation in an inside sales role.
Key responsibilities:
- Field inbound customer inquiries from phone and email to process orders and quotes in NetSuite
- Qualify inbound leads through customer calls
- Update and maintain customer contact details in NetSuite as appropriate, including removing customer record duplications
- Respond to customer inquiries for more information, including advice on product selection
- Customer follow-up moving opportunities through the sales funnel
- Conduct post 3-month aftersales customer service calls
- Collaborate with Customer Support, Training and Operations to address internal and external customer issues that may arise
- Update sales status in Netsuite and sales notes on open estimates to inform pipeline progression and forecast meetings on a weekly basis
- Prepare quarterly reports sharing insights and KPI delivery
- Support Faunatech's Outbound Sales function by performing sales administration duties for example, call list creation, customer research and CRM clean up
About you:
- Minimum 3 years inside sales experience essential
- Experience in responding to and progressing to close inbound sales cases
- Experience working with NetSuite, HubSpot or similar CRM
- Strong organisational skills and attention to detail
- Good written and verbal communication skills with a strong phone presence
- Ability to manage many disparate tasks with frequent reprioritisation
- Problem-solving for customers, providing exceptional customer service
- Proficiency with Microsoft Office tools, Zoom and Google Suite
- Bachelor's degree or related industry experience
- Ability to attend occasional meetings outside standard hours for international team coordination
Working conditions:
Work is performed on site in Rydalmere, NSW within an office environment, with standard office equipment available. Faunatech is an equal opportunity employer. Please note to apply must be a permanent resident or citizen within Australia.
Inside Sales Representative in Sydney employer: Wildlife Acoustics Australia Pty Ltd, T/A Faunatech
Wildlife Acoustics Australia Pty Ltd, T/A Faunatech offers a collaborative work environment where employees can contribute to meaningful projects in wildlife acoustics. The company values professional growth and provides opportunities for team members to engage in various aspects of sales and customer support. With a focus on customer satisfaction and teamwork, Faunatech fosters a supportive culture that encourages innovation and development.
Contact Details:
Wildlife Acoustics Australia Pty Ltd, T/A Faunatech Recruitment Team
