IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician / IT Service Desk Analyst / Service Desk Support / End User Support / Modern Workspace Support
Our client is a one of the world top social media platforms:
- Over 6500 + staff globally across EMEA, NA, APAC and Middle East
- Grow rapidly with cutting edge AR and VR technologies
They are looking for an IT support technician to support the growth of their Sydney office, manage vendor relationship and ensure IT services delivery:
- Sole IT Support on site but as part of a wider APAC and Middle East team;
- Troubleshooting Mac OS and Windows OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF, AV and video conferencing;
- Clearing tickets backlog, analysing issues and following up with end users, elevate technical issues, helping resolving problems and finding root cause within SLA;
- Building good relationship with 3rd party software/hardware vendors;
- Documentations and IT project work
Requirements:
- 1-3 years experience working as IT support/service desk;
- Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies and Windows OS
- Knowledge in MDM such as JAMF or Intune or Airwatch;
- Any experience in Google workspace or Okta or Atlassian or Slack is a big plus
- Excellent client facing and problem solving skills, reliable, creative thinking and sociable personality
Initially 12 months full time contract and will extend yearly afterwards. 5 days on site at their Sydney office, standard business hours. Offer 7000 AUD gross per month plus super, 4 weeks annual leave, paid public holiday, 10 days personal leave.
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