Working from parts diagrams, model and serial numbers, and verbal or written fault descriptions, you'll identify and source the correct spare parts for our trade and retail customers, keep our parts systems accurate, and help our warehouse and counter teams move quickly and correctly.
Key responsibilities
- Interpret customer and technician enquiries (phone, email and counter) to identify the exact spare part required
- Cross-reference model and serial numbers against manufacturer parts diagrams, exploded views and manuals
- Source parts from our suppliers and manufacturers, including special orders and back-orders
- Process parts orders, quotes, credits and returns accurately in our system
- Maintain and update parts records, pricing and stock levels
- Assist with picking, packing and receiving of stock as needed
- Provide friendly, knowledgeable service to trade customers, technicians and the public
About you
- Previous experience in appliance spare parts, whitegoods, or a related trade background (highly regarded)
- Confidence reading technical parts diagrams and manufacturer documentation
- Strong attention to detail - the right part, every time
- Great communication skills, in person and on the phone
- Comfortable using computerised inventory and ordering systems
- A reliable, team-first attitude
About us
Wholesale Appliance Supplies is an established Gold Coast business operating across Gold Coast, Newcastle and Central Coast locations.
Contact Details:
Wholesale Appliance Supplies Recruitment Team
