At a Glance
- Tasks: Lead the design and delivery of enterprise-scale ServiceNow solutions for digital transformation.
- Company: Join a top Australian tech consultancy known for innovative enterprise solutions.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Work from any capital city in Australia with excellent career advancement opportunities.
- Why this job: Make a real impact on large-scale projects that shape the future of businesses.
- Qualifications: Experience in ServiceNow architecture and strong stakeholder management skills.
The predicted salary is between 117000 - 143000 $ per year.
Australia Wide
About the Company
Join a leading Australian technology and digital transformation consultancy delivering complex enterprise solutions across government and commercial sectors.
The organisation is recognised for its expertise in cloud, enterprise service management, digital workflows, and enterprise transformation programs.
About the End Client
Our end client is a large enterprise undertaking strategic digital transformation initiatives aimed at improving portfolio governance, investment planning, project delivery, resource optimisation, and business value realisation.
The organisation is investing heavily in Service Now Strategic Portfolio Management (SPM) to enable greater visibility, alignment, and control across enterprise-wide programs and initiatives.
About the Role
We are seeking an experienced Service Now Solutions Architect to lead the design, architecture, and delivery of enterprise-scale Service Now Strategic Portfolio Management (SPM) solutions, with a strong focus on:
- Demand Management
- Resource Management
- Agile Development
- Investment Funding and Portfolio Governance
- Platform Integration and Governance
- Service Now Solutions Architect
- Permanent ORContract Opportunitiesavailable
- Australia Wide
About the Company
Join a leading Australian technology and digital transformation consultancy delivering complex enterprise solutions across government and commercial sectors.
The organisation is recognised for its expertise in cloud, enterprise service management, digital workflows, and enterprise transformation programs.
About the End Client
Our end client is a large enterprise undertaking strategic digital transformation initiatives aimed at improving portfolio governance, investment planning, project delivery, resource optimisation, and business value realisation.
The organisation is investing heavily in Service Now Strategic Portfolio Management (SPM) to enable greater visibility, alignment, and control across enterprise-wide programs and initiatives.
About the Role
We are seeking an experienced Service Now Solutions Architect to lead the design, architecture, and delivery of enterprise-scale Service Now Strategic Portfolio Management (SPM) solutions, with a strong focus on:
- Strategic Portfolio Management (SPM)
- Project Portfolio Management (PPM)
- Demand Management
- Resource Management
- Agile Development
- Investment Funding and Portfolio Governance
- Enterprise Architecture Integration
- Platform Integration and Governance
This is a permanent opportunity with flexibility to commence as an initial contract engagement for the right candidate.
The role can be based in any Australian capital city, with preference for candidates located in Sydney, Melbourne, or Canberra.
Key Responsibilities
- Solution Architecture & Design
- Lead end-to-end architecture and solution design across Service Now SPM and the broader Service Now ecosystem.
- Develop scalable, secure, and sustainable Service Now solution architectures aligned with enterprise standards.
- Define strategic roadmaps supporting portfolio governance, project delivery, and organisational transformation objectives.
- Provide technical leadership and architectural guidance to implementation and delivery teams.
- Establish best-practice frameworks, governance models, and solution patterns for Service Now SPM.
- Strategic Portfolio Management (SPM)
- Architect and implement Service Now Strategic Portfolio Management solutions across enterprise environments.
- Design portfolio structures that improve visibility of initiatives, programs, projects, investments, and outcomes.
- Develop governance frameworks for portfolio prioritisation, investment management, and value realisation.
- Implement Demand Management processes to align business requests with strategic objectives.
- Design project and program management capabilities that support enterprise PMO functions.
- Enable resource planning and capacity management across large-scale portfolios.
- Support executive decision-making through portfolio analytics, dashboards, and reporting solutions.
- Agile & Enterprise Planning
- Design Agile Development and hybrid delivery frameworks within Service Now.
- Support integration between strategic planning, project execution, and operational delivery functions.
- Enable enterprise-wide visibility across initiatives, risks, dependencies, and resource utilisation.
- Architect solutions that align strategic objectives with measurable business outcomes and OKRs.
- Stakeholder Engagement
- Collaborate with executive stakeholders, PMOs, enterprise architects, and business leaders.
- Facilitate architecture workshops and strategic planning sessions.
- Translate complex business and portfolio management requirements into scalable Service Now solutions.
- Provide trusted advisory services on portfolio governance, investment planning, and transformation programs.
- Support business case development and strategic investment decision-making.
- Integration & Governance
- Architect integrations between Service Now SPM and enterprise systems including ERP, HR, Finance, Dev Ops, and Agile tooling platforms.
- Establish architectural governance, security controls, and platform standards.
- Ensure solutions support scalability, reporting, operational excellence, and future platform growth.
- Contribute to enterprise architecture and digital transformation initiatives.
- Required Skills & Experience
- Technical Expertise
- Extensive Service Now platform architecture experience.
• Deep expertise in
- Service Now Strategic Portfolio Management (SPM)
- Project Portfolio Management (PPM)
- Demand Management
- Resource Management
- Agile Development
- Investment Funding
- Portfolio Planning
- Performance Analytics
- Service Now Integrations
- ITSM and Enterprise Workflows
- Strong understanding of portfolio governance, project management methodologies, and organisational change initiatives.
- Experience designing enterprise-scale planning, prioritisation, and delivery frameworks.
- Knowledge of Agile, Waterfall, and Hybrid delivery models.
- Experience integrating Service Now with ERP, HR, Finance, and project delivery platforms.
Experience
- Proven experience delivering complex Service Now SPM transformation programs.
- Demonstrated experience implementing enterprise portfolio management and governance frameworks.
- Strong stakeholder management and consulting capability.
- Experience working with enterprise and government organisations.
- Demonstrated ability to lead architecture governance and technical decision-making.
- Experience overseeing implementation partners and technical delivery teams.
- Experience engaging with PMOs, executive leadership teams, and transformation offices.
Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
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