Client Experience Offer in Whittlesea

Join a highly rated, community-focused allied health clinic and become an important part of helping people get back to doing what they love.

At Whittlesea Physiotherapy and Clinical Pilates, we have been supporting our local community since 2005.

Our vision is to see everyone in our community reach their full potential in fitness, health and wellbeing, and our purpose is to improve quality of life at home, work and in sport.

We pride ourselves on delivering exceptional client-centered care and creating a positive, supportive experience for every person who walks through our doors.

We are seeking a Full-Time Receptionist / Client Experience Officer who is passionate about providing exceptional customer service, holistic healthcare and wellbeing, and is looking for a long-term career opportunity within a supportive and professional team.

About the role

This position is 38 hours per week across 5 days and is an in-person role based at our Whittlesea clinic.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, professional and caring experience.

You will support our physiotherapists and team through efficient administration, organisation and communication, helping ensure the clinic runs smoothly every day.

This is a diverse role that combines reception, administration and client experience responsibilities. Duties include:

• Managing a busy reception desk and multiple phone lines
• Scheduling and optimising appointments through dynamic diary management
• Assisting clients in person, over the phone and via email
• Registering new clients and ensuring accurate client records
• Processing payments, health fund claims and administrative paperwork
• Maintaining accurate data entry and documentation
• Supporting clinicians with administrative tasks and client communications
• Managing enquiries and following up client requests
• Contributing to the smooth day-to-day running of the clinic
• Assisting with clinic organisation, stock management and general administration
• Working proactively to continually enhance the client experience

This role would suit an experienced receptionist, administrator or client service professional who enjoys taking ownership of their role, using initiative and contributing to a positive team culture.

About you

We are looking for someone who

• Is seeking a long-term position and wants to become an integral part of our team and clinic community
• Shares our values of professionalism, trustworthiness, empathy, passion and client-centred care
• Works well both independently and as part of a team
• Is self-motivated and takes pride in their work
• Shows initiative and enjoys finding solutions
• Has exceptional communication and interpersonal skills
• Is organised, reliable and able to multitask effectively
• Remains calm and professional in a busy environment
• Has strong computer, administrative and organisational skills
• Has excellent attention to detail
• Has previous customer service and administration experience
• Has an interest in holistic healthcare and wellbeing
• Is confident communicating with a wide range of people and providing support in a caring and professional manner
• Is adaptable, positive and embraces continuous improvement
• Is reliable and committed to consistently contributing to a high-performing team
• Enjoys building strong relationships with clients and creating positive experiences

Experience within healthcare, allied health or medical reception is advantageous but not essential.

What we offer

• A permanent full-time position
• A supportive and friendly team environment
• The opportunity to make a genuine difference in people's lives every day
• Best-practice business systems and software

• Ongoing support, mentoring and training Why join us?

At Whittlesea Physiotherapy and Clinical Pilates, we believe a great client experience is just as important as great clinical care.

We are proud of our strong team culture and commitment to supporting both our clients and our staff to achieve their goals.

We are looking for someone who aligns with our vision, mission, purpose and values and wants to play an important role in helping our community improve their health, wellbeing and quality of life.

We are looking for someone who genuinely cares about people, takes ownership of their role, and is excited to contribute to a workplace where teamwork, trust, initiative and continuous improvement are valued.

This is an opportunity to become an important part of a well-established and respected local business with a long-term future.