This is a senior delivery leadership role within a well-established SaaS organisation, where you will take full ownership of customer delivery outcomes across a portfolio of enterprise clients.
Rather than operating within a traditional PMO structure, this role sits at the intersection of delivery, commercial accountability and customer relationship management. You will be responsible for ensuring successful implementation outcomes, maintaining strong executive-level relationships, and safeguarding the commercial integrity of each engagement.
The organisation has built a strong reputation for delivering complex platform implementations and partnering closely with its clients, making this a high-impact, visible position within the business.
The role
You will lead delivery across multiple client engagements, acting as the senior point of accountability from initiation through to go-live and beyond.
Key responsibilities include:
- Owning end-to-end delivery across SaaS / PaaS implementations
- Acting as the primary point of contact for customers at a senior level
- Managing commercial performance, including budget, margin and change control
- Leading governance frameworks, including steering committees and executive reporting
- Driving delivery predictability across multiple concurrent programs
- Managing risks, issues and escalations with a solutions-focused approach
- Leading and influencing cross-functional delivery teams
This is a role for someone who takes ownership of outcomes and is comfortable operating with both delivery and commercial accountability.
What they're looking for
- Demonstrated experience delivering SaaS or PaaS implementations to external clients
- Strong commercial acumen, including ownership of budgets, margin and delivery performance
- Experience leading multiple concurrent client engagements
- Proven ability to operate as the primary escalation point for customers
- Experience leading, mentoring or influencing delivery teams
Exposure to insurance or regulated environments is beneficial, but not essential.
Why this role
- High-impact, customer-facing leadership position
- Strong alignment between delivery, commercial ownership and client success
- Established platform with a growing client base
- Opportunity to shape delivery standards and influence outcomes at scale
Why Join?
This is an opportunity to lead enterprise-grade technology implementations for an award-winning SaaS platform used by leading insurers. You'll step into a high-trust environment where delivery professionals are empowered to make an impact. With a flat structure, collaborative leadership, and a strong focus on innovation, your ideas will shape delivery practices and influence the client experience. Enjoy flexible work arrangements, meaningful projects, and a passionate team committed to real results across the insurance sector.
Lead Delivery Manager employer: White Bay
Join a dynamic and fast-growing Australian Payments Fintech that prioritises employee growth and development within a collaborative work culture. As a Delivery Manager, you will have the opportunity to lead impactful projects in a supportive environment, where your contributions directly influence customer success and business outcomes. With a focus on innovation and a commitment to excellence, this role offers a unique chance to thrive in a meaningful and rewarding career.
