At a Glance
- Tasks: Lead customer delivery and professional services for a growing SaaS company.
- Company: White Bay, a dynamic SaaS scale-up in Australia.
- Benefits: Competitive salary, flexible work arrangements, and growth opportunities.
- Other info: Collaborative environment with a focus on innovation and customer success.
- Why this job: Drive impactful customer experiences and shape the future of SaaS delivery.
- Qualifications: Proven experience in scaling SaaS delivery and strong leadership skills.
The predicted salary is between 63000 - 77000 $ per year.
White Bay is seeking a head of Customer Delivery & Professional Services to lead its customer-facing delivery function through its next stage of scale in Australia. The role is effectively a General Manager for the customer delivery and professional services function, requiring experience in scaling a SaaS delivery business.
You will work closely with Product, Engineering, Sales, Customer Success and Finance to align delivery with commercial goals, platform capability and long-term customer satisfaction.
Head of Customer Delivery & Services (SaaS Scale) employer: White Bay
Join a dynamic and fast-growing Australian Payments Fintech that prioritises employee growth and development within a collaborative work culture. As a Delivery Manager, you will have the opportunity to lead impactful projects in a supportive environment, where your contributions directly influence customer success and business outcomes. With a focus on innovation and a commitment to excellence, this role offers a unique chance to thrive in a meaningful and rewarding career.
