Full-time Warehouse Process Worker – DISPATCH LEADER: Join the Whif Team in Brendale, Queensland!
As our Warehouse Worker – Dispatch Leader, you'll work across production, the warehouse and dispatch to picking, packing and organising customer orders. You'll also lead the dispatch area: overseeing the dispatch team, making sure every order goes out accurately and on time, and sorting out any issues that come up. This role suits someone who is reliable, detail-oriented and confident leading a growing team in a fast-paced, hands-on environment.
Key Responsibilities
Dispatch Leadership (Primary)
- Lead, supervise and support dispatch staff day to day, including allocating tasks and setting daily priorities
- Own dispatch accuracy: make sure orders are picked, packed, labelled and shipped correctly and on time
- Run quality checks on outgoing orders and spot-check team members' work
- Investigate and resolve dispatch problems such as mis-picks, damaged goods, missing items, courier delays and returns
- Find the root cause of recurring errors and put practical fixes in place
- Take ownership of dispatch operations and systems, for example implementing new systems, troubleshooting devices and fixing day-to-day issues
- Liaise with couriers and freight providers to manage pickups, tracking and delivery issues
- Carry out interviews for the dispatch department from time to time, when staffing is required
- Train and onboard new dispatch team members on processes and standards
- Track and report on dispatch performance, including order volumes, error rates and turnaround times
- Plan dispatch resourcing and workflow during peak sales periods and bulk wholesale runs
- Raise stock, process or staffing concerns with management and suggest improvements
- Lead stocktake events
Manufacturing & Production (Secondary)
- Assist with production processes
- Conduct quality checks on fill accuracy, label placement and packaging
- Clean and sanitise equipment and workstations between batches
- Handle ethanol and fragrance compounds safely in line with WHS requirements
Warehouse & Dispatch
- Pick, pack and dispatch customer orders accurately and efficiently
- Receive, unload and store incoming goods and materials
- Maintain inventory records and assist with stocktakes
- Prepare bulk wholesale orders and support peak sales periods
Packaging & Presentation
- Build and assemble products, packaging, gift packs and bundles
- Make sure all products meet Whif's presentation standards
General
- Manage and lead team in ensuring the warehouse is clean, organised and safe, and model good habits for the dispatch team
- Use warehouse machinery, including the forklift (ideally), walk-behind and pallet jack
- Follow all health and safety procedures, and make sure dispatch staff do the same
- Provide great service to internal and external stakeholders
- Support ad hoc administrative tasks as required
What we're looking for
- Prior experience in a warehouse, manufacturing or logistics environment leadership role, ideally
- Experience leading, supervising or coordinating a team, preferably in dispatch or fulfilment
- A proven focus on order accuracy and quality control
- Strong problem-solving skills and a calm, practical approach when issues come up
- Excellent time management and organisational skills, with the ability to prioritise under pressure
- Good communication and interpersonal skills, with the confidence to give direction and feedback
- A positive, proactive attitude and a team-first mindset
- Familiarity with warehouse management systems, inventory control and courier/shipping platforms
- A forklift licence is preferred
What we offer
At Whif, we're committed to providing our team with a rewarding and supportive work environment. Benefits include:
- A competitive salary and regular performance reviews
- Leadership development and clear opportunities for career progression
- Comprehensive training and onboarding
- Discounts on all of our fragrance products
- A modern, well-equipped warehouse facility with a focus on safety
- A collaborative and inclusive team culture
About Us
Whif is a fast-growing fragrance beauty brand offering designer-inspired perfumes at affordable prices. Founded in 2024, we pride ourselves on delivering exceptional products to our customers. Our state-of-the-art warehouse facility in Brendale, Queensland, is at the heart of our operation. It's how we fulfil orders efficiently and make sure customers get the best possible service.
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