At a Glance
- Tasks: Schedule community care clients and manage communications with a friendly, compassionate approach.
- Company: Join the Whiddon Family, a not-for-profit organisation that values care and respect.
- Benefits: Enjoy salary packaging, discounts, wellness programs, and opportunities for professional development.
- Other info: Flexible casual shifts available Monday to Friday, with great career growth opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive, dynamic environment.
- Qualifications: Strong communication skills and experience in scheduling or administration are highly desirable.
The predicted salary is between 24.3 - 29.7 $ per hour.
You are looking for a satisfying and rewarding role where your capabilities, time and effort make a difference. You strive to provide excellent customer service to your stakeholders with accuracy and pace. You are a natural problem solver with initiative and highly developed people skills. You are bubbly, friendly, compassionate and team orientated. Throughout your career you have become no stranger to working in a fast-paced environment where no two days are the same. You come with a fantastic skill set that includes verbal and written communication, strong administration, and sound IT knowledge with the ability to pick up and navigate different software and applications.
We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect. We are hoping you will join our fantastic Whiddon Family in our Customer Liaison Team (scheduling), based in Glenfield, on a casual basis (with availability to work shifts across Monday to Friday from 6am to 6pm).
As a Scheduling Officer, your role will include:
- scheduling of Community Care clients
- managing shared inboxes and phone calls
- maintaining and adjusting the roster as required
- data entry and record keeping, while working towards KPIs
Experience in the same or similar role is highly desirable.
WHAT WE OFFER
At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around 'Five Pillars - mind, body, financial, social and career.
- Employee Assistance Program for when you need extra support
- Salary Packaging options so you can keep more of your pay.
- Remote living options including rent and mortgage packaging, utilities and holiday transport.
- Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
- Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
- Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!
- Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
- Learning, learning, learning. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!
- Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
- Recognition for successfully completing your probation period.
- Locations across NSW and QLD. If you need to relocate or wish to transfer between our Homes.
Customer Liaison Officer – Glenfield in Sydney employer: Whiddon
Whiddon is an exceptional employer located in Mudgee, where we foster a supportive and family-like work culture that prioritises the wellbeing of both our residents and team members. With a strong focus on employee growth through scholarships and leadership programs, alongside generous benefits like salary packaging and recognition initiatives, we ensure our staff feel valued and empowered in their roles. Join us to make a meaningful impact in the lives of older Australians while enjoying a rewarding career in a vibrant community.
