Senior Communications Manager – Australia in Sydney

Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Our sellers are building real businesses across hundreds of categories. We’re building live commerce at a scale that’s never been done in the West.

The Communications team at Whatnot works across all areas of the business in both a proactive and reactive capacity, helping to shape and protect external and internal perceptions of Whatnot. We’re hiring for an experienced Senior Communications Manager to lead our storytelling across a range of corporate, consumer, Trust & Safety, and policy-related priorities in Australia, Whatnot’s fastest-growing market. This role will be based in Australia and report into our VP, Communications & Policy.

In this role, you will be responsible for developing and leading our communications strategy in Australia, highlighting the power of live commerce and our incredible sellers, while building credibility for our platform as a trusted place to build a business and discover things you love.

As our first comms hire for Australia, you’ll be responsible for building the comms function from the ground up. In this role, you’ll:

• Build an understanding and credibility for live commerce: Educate audiences around the power of live for businesses and consumers alike.
• Elevate Whatnot as a household name: Build and leverage exceptional relationships with Australian media (both traditional and new) and other third parties to educate key audiences on Whatnot’s business, categories, policies and values.
• Build and Scale Issues Management: Manage company response for crisis and navigate high-profile escalations in real-time with key stakeholders. Establish and own a communications playbook for strategic and rapid response best practices.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of Sydney or Melbourne.

As a Senior Communications Manager, you should have 8+ years of Public Relations or corporate communications experience, plus:

• A strong understanding of the media, cultural, and policy landscape in Australia.
• Exceptional written and verbal communication skills with experience developing key messages and content for media as well as owned and operated channels.
• A self-starter who is able to prioritize in challenging situations and balance between two-sided community needs and business and seller priorities.
• A curiosity and interest in doing things differently to promote Whatnot and our business.
• Experience working on Trust & Safety issues and crisis management.

Benefits include generous holiday and time off policy, health insurance options, work from home support, retirement plans, and parental leave.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.