SIL - House Coordinator (Supported Independent Living)
Fortnightly Monday to Sunday 24/7 roster
Combination of direct support shifts and dedicate House Coordinator time
About the Role
As a Supported Independent Living (SIL) House Coordinator at What Ability, you will play a key leadership role within a SIL home, combining hands-on disability support with day-to-day leadership and house coordination.
You will work regular rostered support shifts alongside participants and support workers, while also having dedicated time each week to maintain house standards and complete administrative work.
This role is about creating a safe, calm, predictable, and participant-first home environment. You will be a stabilising presence within the home, ensuring support workers understand what is expected, participants receive consistent support, and the house operate to a high standard.
At all times, your core responsibility is to uphold the safety, dignity, rights, and well-being of the people you support.
About the House
This Supported Independent Living (SIL) home supports one resident with complex support needs on a 2:1 staffing model, 24/7. Because the home is built around one person, the team is small and consistent.
As House Coordinator, you’ll be the home's frontline manager. You’ll lead the team on the ground, set the standard of support on every shift, and shape a stable, predictable environment where the resident can thrive. You’ll report to a SIL Manager, who is accountable for thehouse's governance, including compliance, quality,and safeguarding, and who backs you up when complex situations arise.
The resident thrives on a rigid daily routine, and consistency is key to their wellbeing and regulation. You’ll make sure the routine is followed closely across every shift and that the whole team delivers it the same way, every time, whilst maintaining the What Ability standard.
The resident lives with a health condition that needs close monitoring and a prompt, confident response, guided by their individual health management plans. Training will be provided.
The residentmay also display complex,high-intensity behaviours of concern. This home needs a coordinator who is steady, patient and resilient, stays calm under pressure, sees the person behind the behaviour, and can model that approach for the team.
What You'll Be Responsible For
- House operations and maintenance: coordinate day-to-day house requirements including general maintenance.
- Leading and supporting staff: assist with induction within the home and model the expected standard of participant support from a worker's first shift.
- Supporting daily living and independence: assist with personal routines, encourage skill-building, and maintain predictable, emotionally safe environments with a focus on active support.
- Providing personal care: supporting hygiene, dressing, mobility, and toileting while upholding dignity, consent, privacy, and cultural preferences.
- Health and medication support: Health and Wellbeing management including allied health reviews, medication management and escalating concerns as needed.
- Behaviour support: implement Behaviour Support Plans using proactive, least-restrictive strategies; recognise early signs of escalation and respond calmly to distress or crisis.
- Shared living and house dynamics: support respectful interactions between housemates, uphold house rules and safety standards, and prevent conflict or exploitation.
- Community participation and activity support: facilitate engaging, safe, and inclusive activities aligned to participant goals; adapt in real time to ability, energy, sensory needs and risk.
- Transport and logistics: safely transport participants to and from activities or appointments, manage schedules and time effectively, and ensure participants arrive safely.
- Monitoring wellbeing and risk: actively observe participants for changes in mood, behaviour, health or fatigue, manage risks, and follow emergency procedures.
- Documentation and reporting: review support plans, complete accurate progress and incident reports, and ensure records are uploaded in a timely manner.
- Communication and professionalism: liaise respectfully with participants, families, guardians and colleagues; represent What Ability positively in the community; collaborate effectively with other staff.
This Role Is For You If You:
- Can balance fun and connection with structure, safety and accountability
- Stay calm and capable in challenging or unpredictable situations
- Take compliance, documentation and duty of care seriously
- You are reliable, honest and authentic at all times
- You are youthful and energetic. We seek individuals who are vibrant, enthusiastic, and passionate about making a difference in the lives of people with disabilities
- Applicants must be at least 18 years of age to be considered for this position
- Want to help raise the standard of disability support
As a SIL House Coordinator, you'll have the opportunity to make a direct difference to the people we support while helping create a workplace culture where staff are supported to deliver their best work.
What You Need to Apply
To be considered for this role, you must hold:
- A valid Police Check (within the last 2 years)
- State-specific Working With Children Check (WWCC)
- First Aid and CPR certification
- Current valid driver's licence and roadworthy vehicle.
- Minimum of 1-2 years experience in disability support services
- Valid Australian work rights or appropriate work visa
Onboarding and Training
If successful in your interview, you will be guided through our onboarding program to gain the following qualifications and certifications prior to commencing your employment:
- Supporting Safe, Enjoyable Meals
- Medication Assistance Certification
- Hand Hygiene and Personal Protective Equipment (PPE) certification
About What Ability
What Ability is an NDIS registered disability service provider, operating across four states in Australia. We pride ourselves on creating engaging and fun experiences in disability support.
With a national team of over 800 support workers, including professional and semi-professional athletes, we are committed to empowering individuals with disabilities to live their best lives by putting happiness first.
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SIL - House Coordinator (Supported Independent Living) in Sydney employer: What Ability
What Ability is an exceptional employer, offering a dynamic work environment in the heart of Sydney where you can make a real impact as an NDIS Compliance Lead. With a strong focus on employee growth and development, we provide comprehensive training and support, fostering a culture of collaboration and innovation. Join us to be part of a passionate team dedicated to quality and safeguards, while enjoying the benefits of a supportive workplace that values your contributions.
