At a Glance
- Tasks: Manage inbound/outbound calls to resolve overdue accounts and secure payments.
- Company: Join a dynamic Credit & Collections team focused on customer service.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and professional development.
- Why this job: Make a real difference by helping customers while achieving business goals.
- Qualifications: Strong communication skills and a positive attitude; experience in collections is a plus.
The predicted salary is between 47250 - 57750 $ per year.
As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio. In this role, you will be a vital link between our business and our customers, providing professional solutions that balance commercial outcomes with exceptional service.
Key responsibilities
- Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments.
- Utilizing communication skills to negotiate sustainable payment arrangements within approved guidelines.
- Prioritizing workflow based on risk and aging, ensuring no account falls through the cracks.
- Investigating account discrepancies and resolving billing queries to remove barriers to payment.
- Identifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standards.
- Maintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness.
About you
- Confident on the phone, able to lead challenging conversations with professionalism and empathy.
- Possess resilience and a positive attitude, maintaining focus in a high-volume, KPI-driven environment.
- Detail-oriented with pride in accuracy of work, from data entry to following complex credit policies.
- Have a hunter mindset for resolving arrears and a helper mindset for customer service.
- Previous experience in Collections, Banking, or Accounts Receivable (nice-to-have).
- Familiarity with credit, billing, or arrears management processes (nice-to-have).
Collections Advisor Inbound/Outbound in Melbourne employer: WEX
WEX is an exceptional employer that fosters a collaborative and growth-focused culture, making it an ideal place for professionals seeking to thrive in the fintech industry. As a Relationship Manager in the APAC Mobility team, you will benefit from competitive compensation, extensive career advancement opportunities, and access to innovative tools that enhance your professional development while working with high-value clients across Australia.
