At a Glance
- Tasks: Be the friendly face of our clinics, providing exceptional service to clients and their pets.
- Company: Join a supportive team at WestVETS, dedicated to animal care and client satisfaction.
- Benefits: Flexible shifts, training opportunities, and a respectful workplace culture.
- Other info: Work in scenic Anstead and Marburg with a close-knit team.
- Why this job: Make a real difference in the lives of animals and their owners every day.
- Qualifications: Experience in customer service or vet clinics is valued; passion for animals is a must!
The predicted salary is between 47250 - 57750 $ per year.
Are you a friendly, professional, and compassionate Veterinary Receptionist to be the welcoming face of our clinics in Anstead and Marburg? As part of our front-of-house team, you will play a key role in delivering outstanding service to both clients and their pets. Our Anstead practice consists of a small animal clinic and equine hospital, and our Marburg practice consists of a small animal clinic and equine reproduction centre. We practice a high standard of medicine and surgery in our well-equipped, modern and very busy practices.
The successful applicant must display:
- Excellent customer service and receptionist skills
- Excellent written and verbal communication skills
- The ability to problem solve and prioritise work
- Computer literacy (prior knowledge of veterinary computer operating systems will be highly regarded)
- Understanding of veterinary terminology
- The ability to manage deadlines
- Well presented and able to work both unsupervised and within a team
Prior experience in a veterinary receptionist role and/or veterinary nursing experience is essential. Equine knowledge or equine nursing experience would also be considered advantageous. The position is for shifts Monday-Friday with occasional Saturday work. Ideal candidates would ideally work 2-3 days per week to full-time.
About the Role
This is a client-facing, fast-paced role that requires strong communication, attention to detail, and the ability to multitask. You will be working closely with our vets, nurses, and fellow reception staff to ensure a smooth, supportive experience for every pet owner who walks through our doors. Your daily tasks may include:
- Greeting clients and checking in patients
- Scheduling appointments and managing bookings across both clinics
- Answering phones and directing phone calls
- Responding to email enquiries
- Processing payments
- Assisting with client paperwork, reminders, and follow-ups
- Liaising with the clinical team to ensure timely and clear communication
- Supporting a calm and welcoming reception area for pets and people
About You
Experience in a vet clinic, medical practice, or customer service role is highly valued, but we are happy to train the right person with the right attitude. You do not need to be a vet nurse, but you do need to be:
- Passionate about animals and exceptional client care
- Friendly, patient, and professional in your communication
- Able to multitask and stay composed during busy periods
- Tech-savvy and comfortable using veterinary or medical software
- Organised, reliable, and a strong team player
Why Work with Us?
- Two supportive, close-knit clinic teams in scenic Anstead and Marburg
- A role where you truly make a difference to animals and their owners
- Varied, interesting work with room to grow
- Friendly, professional, and respectful workplace culture
- Training provided and ongoing support from experienced staff
Locations
- WestVETS Anstead and Marburg Clinics
- Anstead Small Animal and Equine Hospital, Cnr Mt Crosby and Hawkesbury Rds, Anstead, Queensland 4070, Australia
- Marburg Animal Hospital and Equine Reproduction Centre, 2401 Warrego Hwy, Marburg, Queensland 4346, Australia
Veterinary Receptionist employer: Westvets
Join our dedicated team at WestVETS, where your role as a Veterinary Receptionist will not only allow you to showcase your passion for animals but also provide you with a supportive and friendly work environment in the beautiful locations of Anstead and Marburg. We pride ourselves on fostering a culture of respect and collaboration, offering ongoing training and growth opportunities that empower you to make a meaningful impact on the lives of pets and their owners. With a commitment to high standards of care and a close-knit team, you'll find a rewarding career path that values your contributions and encourages professional development.
