Parts Representative in Wagga Wagga

WesTrac is seeking a customer-focused and proactive Parts Representative to join our Wagga Wagga Branch on a full-time basis. In this role, you'll be the vital link between our customers and the extensive range of Cat® parts and solutions we provide. Working closely with customers, technicians, and internal stakeholders, you'll coordinate parts enquiries, process orders, provide product advice, and ensure customers receive the right parts when they need them. This is an excellent opportunity for someone with strong customer service skills, a keen eye for detail, and an interest in the heavy equipment, automotive, agricultural, or industrial sectors.

Key Responsibilities:

• Provide exceptional customer service by managing parts enquiries, quotations, and sales transactions.
• Act as the first point of contact for customers via phone, email, and face-to-face interactions.
• Interpret customer requirements and identify the correct parts and solutions to meet their needs.
• Process customer orders accurately and efficiently while maintaining service standards.
• Build and maintain strong customer relationships through proactive communication and follow-up.
• Collaborate with service, warehouse, and sales teams to ensure seamless parts supply and delivery.
• Assist with inventory management, stocktakes, and continuous improvement initiatives.
• Support branch operations through general administrative and parts coordination activities.

Skills and Experience:

• Previous experience in a customer service, parts interpreting, parts sales, or administrative coordination role.
• Strong communication skills with the ability to build rapport with customers and colleagues.
• Excellent organisational skills and the ability to manage multiple priorities.
• Intermediate computer literacy skills, including Microsoft Office and web-based applications.
• Strong attention to detail and commitment to delivering high-quality service.
• Mechanical aptitude or an interest in heavy equipment, automotive, agricultural, or industrial products is highly regarded.
• Previous experience with Caterpillar or similar equipment is advantageous but not essential.
• Current Driver's Licence is essential.

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution. We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities.

What we offer:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts.
• Health & Wellness - Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award‑winning WesTrac Institute.
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles.
• Additional Perks - Free parking, onsite café, bootcamp and yoga available at certain locations.

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process. At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.