Parts Representative in Tweed Heads

WesTrac is seeking a Parts Representative to join our Tweed Heads team on a full-time basis. Working 9.5-hour shifts, Monday to Friday, you'll be part of a supportive team delivering exceptional service and solutions to our customers. The Parts Representative will provide high quality customer support, including helpful advisory services to external stakeholders. This role will require the drive to fulfil customer requirements in a timely manner, whilst operating in a fast-paced position. The successful candidate will support efficient and effective operation of the parts department through functions such as general warehousing, dispatching of parts, stocktaking, housekeeping and identification of continuous improvement strategies.

Key Responsibilities

• Operate the forklift to perform duties such as loading and unloading.
• Act as the first point of contact for inbound call management and customers ordering parts.
• Interpret parts to understand what will suit the customers' needs.
• Engage with customers to ensure enquiries and their post purchase needs are met.
• Participate in regular stocktakes.
• Assist in general warehousing duties including picking, packing and dispatching parts.

Skills and Experience

• Forklift licence & experience in warehousing desirable.
• Drivers licence C is required.
• Interest in mechanical and industrial products desirable.
• Familiarity with CAT products desirable.
• Intermediate computer literacy skills - MS Office and internet-based applications.
• Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members.

Why WesTrac?

At WesTrac, we're Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we're united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution. We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness - Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute.
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles.
• Additional Perks - Free parking, onsite café, bootcamp and yoga available at certain locations.

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process. At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.