At a Glance
- Tasks: Assist customers with inquiries, manage orders, and ensure a positive experience.
- Company: Join a leading food distribution company in a supportive team environment.
- Benefits: Immediate start, full training, onsite parking, and potential for extension.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Perfect for those who love fast-paced environments and helping others.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
Our client within the food distribution industry is seeking a proactive and customer-focused Customer Service Administrator to join their team in Chullora on a temporary basis. This is an excellent opportunity for someone with strong communication skills who enjoys working in a fast-paced environment and providing exceptional customer service.
About the Role
Reporting to the Customer Service Manager, you will play a key role supporting customers and internal stakeholders by managing orders, resolving enquiries and ensuring a positive customer experience. This is a 3-month temporary assignment with the potential for extension.
Hours: Monday to Friday, 9:00am to 5:00pm
Key Responsibilities
- Handle inbound customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Resolve customer issues and complaints in a professional manner
- Maintain customer records and documentation
- Provide administrative support to the customer service team
- Liaise with internal departments to ensure customer requirements are met
- Assist with general office administration tasks
About You
- Previous customer service or administration experience
- Confident telephone manner
- Excellent communication and interpersonal skills
- Strong attention to detail and data entry accuracy
- Ability to manage multiple tasks in a busy environment
- Positive attitude and willingness to learn
- Intermediate computer skills
What's on Offer
- Immediate start available
- 3-month temporary assignment with extension potential
- Supportive team environment
- Full training provided
- Onsite parking
- Chullora location
Critical relationships (internal)
- Customer Experience Supervisor
- Group Customer Experience Manager
- Customer Service Department
- Courier Department
- Taxi Trucks Department
- Fleet Management Department
- Sales and Account Management Department
- Administration Department
- Contracts Department
- HR and HSEQ Department
Critical relationships (external)
- Existing clients
- Sub-contractors
Position Summary
As a Customer Service Officer, you will report directly to the Customer Experience Supervisor and indirectly to the Group Customer Experience Manager. You are responsible for ensuring that all telephone calls are answered promptly and professionally at all times. You must identify and resolve any potential delivery issues before they impact our clients and ensure that all clients are informed of any delivery issues or delays.
Key Responsibilities and Tasks
- Provide superior customer service to clients at all times.
- Ensure that you capture the necessary information on all telephone bookings.
- Monitor the Bookings’ public email folder, action emails within 24 hours of receipt.
- Attend Customer Service Department meetings as required.
- Effectively communicate with colleagues and sub-contractors.
Work Health and Safety (WH&S) Responsibilities
All staff are responsible for safe work procedures and instructions. Employees must cooperate with the Capital Group in relation to activities undertaken to comply with WH&S and National Heavy Vehicle legislation.
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