At a Glance
- Tasks: Engage with customers, assist with banking transactions, and provide tailored financial solutions.
- Company: Join Westpac, a leading bank committed to customer service and community support.
- Benefits: Enjoy competitive pay, discounts on banking products, and flexible leave options.
- Other info: Comprehensive training provided; no banking experience required!
- Why this job: Make a real difference in customers' lives while building a rewarding career.
- Qualifications: Vietnamese language skills and customer service experience are a plus.
The predicted salary is between 49500 - 60500 $ per year.
Permanent part-time role available at Westpac’s Bankstown Centro Shopping Centre branch. Genuine opportunity to begin a long-lasting career.
Hours: 34.5 hours per week. The ability to work Saturdays is essential.
As a Teller, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!
- Assist customers with banking transactions including cash deposits and withdrawals.
- Maintain accurate cash handling and ensure end-of-day balancing.
- Educate customers on digital platforms such as online banking and our award-winning mobile app.
- Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
- Ensure compliance with regulatory requirements and internal policies.
This is a part-time, branch-based role of approx. 34.5 hours per week and the hours are 8.30am-4.30pm across Monday to Thursday and 9.45am – 2.15pm Saturdays.
What will I need?
- Vietnamese Language Capability: is highly advantageous.
- Customer Service Experience: ideally in a customer-facing role.
- Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy.
- Personality: an energetic personality coupled with a genuine passion for helping people.
- Resilience: ability to remain calm and composed whilst handling challenging situations.
- Adaptability: a will to learn and adapt to new banking procedures and technologies.
No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.
Our Promise to You
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country.
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- A variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help you grow your career within the bank.
- Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
Teller – Bankstown Centro employer: Westpac
Join Westpac as a Platform Engineer - MongoDB Atlas and experience a workplace that prioritises your growth and well-being. With flexible work arrangements, tailored learning opportunities, and a strong commitment to community involvement, Westpac fosters an inclusive culture where every employee can thrive. Enjoy unique benefits like special banking offers and generous leave options, making it an excellent choice for those seeking a rewarding career in a supportive environment.
