At a Glance
- Tasks: Engage with customers to help them achieve their financial goals and provide expert banking advice.
- Company: Join Westpac, a leading bank committed to empowering customers and fostering career growth.
- Benefits: Enjoy competitive pay, discounts, flexible leave options, and tailored training opportunities.
- Other info: Be part of a diverse and inclusive team that supports your growth and community involvement.
- Why this job: Make a real difference in customers' lives while building a rewarding career in banking.
- Qualifications: Customer service experience is a plus, but passion and energy are what we value most!
The predicted salary is between 47250 - 57750 $ per year.
Permanent full-time opportunity available at Westpac's Highpoint Shopping Centre branch in Maribyrnong.
Get things happening for our customers - and your career. Empower our customers to make the most of their money.
What's the role?
As a Personal Banker with Westpac, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings. This rewarding role blends sales and customer service and holds accountability for sales and referral targets - all with an uncompromising commitment to empowering our customers to make the most of their money! This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
What do I need?
- Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success.
- Strong experience in a customer-facing / phone-based sales role.
- Resilience, tenacity, and an ability to flex - no two days and no two customers are ever the same!
- Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service.
- Comfortable when working with numbers and adept at navigating multiple systems.
No banking experience? No problem. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!
Our Promise to You
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we're already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- A variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help you grow your career within the bank.
- Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.
Create Your Future Today
We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.
Personal Banker employer: Westpac
Join Westpac as a Platform Engineer - MongoDB Atlas and experience a workplace that prioritises your growth and well-being. With flexible work arrangements, tailored learning opportunities, and a strong commitment to community involvement, Westpac fosters an inclusive culture where every employee can thrive. Enjoy unique benefits like special banking offers and generous leave options, making it an excellent choice for those seeking a rewarding career in a supportive environment.
