At a Glance
- Tasks: Empower customers through engaging digital education and community outreach.
- Company: Inclusive bank focused on community engagement and digital literacy.
- Benefits: Impact customer confidence, professional development, and strong community partnerships.
- Other info: Supportive environment welcoming diverse backgrounds and abilities.
- Why this job: Make a real difference in people's lives by simplifying digital banking.
- Qualifications: Passion for teaching, strong communication skills, and digital literacy.
The predicted salary is between 58500 - 71500 $ per year.
- NSW Metro location with flexibility for community and external engagements
- Empower customers through digital education and community outreach
What's the role?
As a Digital Advocate, you'll help customers build confidence in digital banking by delivering engaging, hands-on learning experiences both in branch and throughout the community.
You'll work with customers who may be less digitally confident, helping them safely navigate everyday banking technology through workshops, seminars and personalised support.
This role goes beyond traditional branch support.
You'll represent the bank at community events, partner with local organisations, and help create educational programs that make digital banking simple, accessible and inclusive for everyone
What do I need?
We're looking for someone who is passionate about helping people learn, enjoys engaging with diverse communities and can make technology easy to understand.
- Strong communication and presentation skills
- Experience in customer education, training, coaching or community engagement
- Confidence facilitating workshops and group learning sessions
- Strong digital literacy and the ability to explain technology in simple terms
- A customer-first mindset with patience and empathy
- Ability to build relationships with community groups and local organisations
- Creative thinking and a passion for developing engaging learning experiences
- Adaptability and willingness to work across branches and community locations
This is an opportunity to make a genuine difference in customers' lives by helping them develop the skills and confidence needed to thrive in an increasingly digital world.
You'll play a key role in driving financial inclusion while working with both branch teams and local communities.
Benefits of the role include
- The opportunity to positively impact customer confidence and financial wellbeing
- A varied role combining customer engagement, education and community outreach
- The chance to build strong community partnerships and networks
- Professional development in facilitation, training and digital capability
- A collaborative environment focused on inclusion and customer outcome
- Create Your Future Today
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, Sustainability and Flexibility' section.
Digital Advocate, NSW/ACT in Sydney employer: Westpac Group
Westpac is an exceptional employer, offering a dynamic work environment in the beautiful Gold Coast or Sydney, where you can thrive as a Senior Data Engineer. With flexible hybrid work arrangements, tailored learning opportunities, and a strong commitment to community involvement, Westpac fosters a culture of inclusivity and support, ensuring that every employee can grow their career while contributing to meaningful outcomes for customers and the community.
