At a Glance
- Tasks: Lead operational change and improve customer journeys in everyday banking.
- Company: Join Westpac, a leading bank committed to customer satisfaction and employee wellbeing.
- Benefits: Flexible work arrangements, tailored learning opportunities, and special offers on banking products.
- Other info: Inclusive culture welcoming diverse backgrounds and providing community volunteering opportunities.
- Why this job: Make a real impact on millions of customers while growing your career.
- Qualifications: Experience as a Senior Business Analyst with strong stakeholder engagement skills.
The predicted salary is between 90000 - 110000 $ per year.
Create your best future and join as a Senior Business Analyst.
- Location: Sydney based role, also open to other locations
- On-site Requirement:2-3 days in the office per week
- Why On-site?This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential.
What's the role?
You'll be joining Everyday Banking where the work you do shapes how millions of customers experience everyday banking.
As a Senior Business Analyst, you'll lead meaningful operational change by turning complex business, customer and regulatory needs into clear, practical solutions.
You'll work closely with frontline teams, leaders, risk partners and technology to improve end to end customer journeys, strengthen controls and lift operational performance.
You'll help deliver operational uplift, regulatory remediation, digital enablement and continuous improvement initiatives that make a real difference.
Additionally, you will navigate and manage stakeholder resistance or conflict to build strong, effective working relationships that support successful outcomes.
You will tailor communication to suit different audiences and contexts, deliver clear and impactful messages, and provide guidance, mentorship, and direction to team members while supporting larger and more complex initiatives where required.
What do I need?
- Proven experience as a Senior Business Analyst in operational, transformation, or regulatory environments, leading end-to-end process change and delivering practical outcomes.
- Ability to define clear requirements, map current and future state processes and assess risk and control impacts.
- Experience supporting delivery activities such as testing, readiness and implementation.
- Demonstrated experience managing multiple business process re-engineering or transformation projects.
- Proven ability to engage with senior stakeholders effectively, facilitating workshops, and managing relationships to drive and influence project success.
- Ability to communicate complextransformationalconcepts in a clear, accessible manner fora variety ofaudiences.
We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return we're committed to making Westpac the best place to work in the country.
Here are just a few of the ways we're already doing that
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help you grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
We're all about creating a supportive and inclusive community.
We welcome everyone no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the Diversity, sustainability and flexibility section.
Senior Business Analyst employer: Westpac Group
Westpac is an exceptional employer, offering a dynamic work environment in the beautiful Gold Coast or Sydney, where you can thrive as a Senior Data Engineer. With flexible hybrid work arrangements, tailored learning opportunities, and a strong commitment to community involvement, Westpac fosters a culture of inclusivity and support, ensuring that every employee can grow their career while contributing to meaningful outcomes for customers and the community.
