At a Glance
- Tasks: Engage with customers to uncover financial needs and assist them in achieving their goals.
- Company: Join Westpac, a leading bank with a commitment to customer service.
- Benefits: Enjoy competitive pay, discounts, flexible leave options, and tailored career development.
- Other info: Comprehensive training provided, with a focus on inclusivity and community support.
- Why this job: Make a real impact by helping customers manage their finances effectively.
- Qualifications: Customer service experience is key; banking knowledge is a bonus but not required.
The predicted salary is between 62100 - 75900 $ per year.
- Permanent full-time opportunity available at Westpac's Geelong branch
- Bring your customer service and sales experience to a role in Banking
- Support our customers in moments that matter
What's the role?
As a Personal Banker with Westpac, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilisingyour expert product knowledge to assist them in achieving their financial goals.
You willrefer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings.
Thisrewardingrole blends sales and customer service and holds accountability for sales and referral targets - all with an uncompromising commitment to empoweringourcustomers to make the most of their money!
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
What do I need?
- Banking experience is ideal, but not essential - your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
- Strong experience in a customer-facing / phone-based sales role
- Resilience, tenacity, and an ability to flex - no two days and no two customers are ever the same!
- Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service
- Comfortable when working with numbers and adept at navigating multiple systems
No banking experience?
No problem.
At Westpac, we're committed to your success from day one.
You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.
We're here to empower you with the knowledge and skills to thrive and advance your career with us!
Our Promise to You
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac Group the best place to work in the country.
Here are just a few of the ways we're already doing that
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- A variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.
- Create Your Future Today
We're all about creating a supportive and inclusive community.
We welcome everyone - no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.
We may close this job advertisement earlier than the advertised closing date if suitable candidates areidentified. We encourage you to apply as soon as possible.
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Personal Banker – Geelong employer: Westpac Bank
Westpac Bank is an excellent employer, offering a dynamic work culture that prioritises collaboration and compliance. With a strong commitment to employee growth, you will benefit from comprehensive training and development opportunities, including a robust 2-week accreditation program. The hybrid working arrangement allows for flexibility, making it an ideal workplace for those seeking meaningful and rewarding employment in the financial sector.
