At a Glance
- Tasks: Lead IT service management and enhance user experience across the university.
- Company: Western Sydney University, a leader in digital services and innovation.
- Benefits: Flexible working arrangements, competitive salary, and ongoing professional development.
- Other info: Join a dynamic team at Parramatta South campus with great career growth.
- Why this job: Make a real difference in IT service excellence and user satisfaction.
- Qualifications: Experience in ITIL and ServiceNow with strong leadership skills.
The predicted salary is between 56250 - 68750 $ per year.
Western Sydney University seeks a Manager, IT Service Management - Digital Services to lead enterprise ITSM across the university.
You will oversee incident, problem, change, transition, asset, configuration and knowledge management while driving self-service and automation.
The role reports to senior leadership with a focus on service excellence and user experience.
Parramatta South campus offers flexible working arrangements; the position is full-time and ongoing at HEW Level 9, with a salary
Senior IT Service Management Leader (ITIL, ServiceNow) in Richmond employer: Western Sydney University
Western Sydney University is an exceptional employer that fosters a vibrant and inclusive work culture, offering flexible working arrangements and a commitment to employee wellbeing. With competitive salaries and comprehensive benefits, including financial support and health initiatives, the university prioritises professional growth through academic leadership opportunities in a dynamic environment. Join us at our Parramatta City campus to make a meaningful impact in education and research while being part of a diverse community dedicated to shaping the future.
