Manager, Mental Health Programs and Partnerships

• Manager, Mental Health Programs and Partnerships
• Western Sydney Primary Health Network – Westmead NSW

Went West is a purpose-driven, not-for-profit organisation dedicated to improving the health and wellbeing of communities across Western Sydney.

We work closely with government, commissioned serviceprovidersand community partners to deliver practical solutions that make a meaningful impact.

What sets Went West apart is our people — a collaborative, values-led One Team committed to improving health outcomes for our region.

This is a hybrid role, with a minimum of three days per week based in the office, as well as regular travel across Western Sydney to engage with providers, partnersand stakeholders.

About the role

At Went West, we work with local communities, providersand partners to support a healthier, more connected Western Sydney.

We are seeking a Manager, Mental Health Programs and Partnershipsto lead operational delivery across key mental health and suicide prevention programs, including Primary Mental Health Care and the Medicare Mental Health Referral Spoke.

Working through key leads and direct reports, you will build team capability, support performance and accountability, and enable reliable, consumer-focused, culturallysafeand high-quality service delivery.

You will help translate regional mental health and suicide prevention priorities into practical operations, quality improvement, reporting and partnerships that improve access, experiencesand outcomes for people across Western Sydney.

• Lead operational delivery of mental health and suicide prevention programs that support Went West'sregional priorities and community impact.
• Oversee workflows, service activity, issue resolution, escalation, reportingand performance monitoring.
• Support budget monitoring, contract administration, fundingrequirementsand provider performance oversight.
• Lead, supportand develop direct reports and program teams, modelling Went West'svalues and contributing to a safe, constructiveand service-focused culture.
• Drive quality improvement, risk management, compliance, referral pathway improvement ande Referraloptimisation.
• Build trusted relationships with providers, partners, communityand stakeholders across Western Sydney to strengthen integrated, responsive local pathways.
• Coordinate funder, departmental and governance reporting, including performance reviews and annual work planning.

About you

You are a collaborative, values-led leader who is motivated by improving mental health outcomes for Western Sydney communities.

You bring sound judgement, strong operationaldisciplineand theability to work constructively with teams, providers, fundersand partners to turn regional priorities into practical, high-quality service delivery.

• A relevant tertiary qualification, or equivalent relevant experience.
• Around 10 years' experience managing programs or services in mental health, primary care, community health, suicidepreventionor related service delivery environments.
• Demonstrated people leadership experience, including leading through direct reports, building teamcapabilityand supporting performance.
• Strong program operations experience, including service activity, workflows, reporting, qualityimprovementand performance monitoring.
• Experienceinbuilding productive relationships with providers, health services, commissioning teams, government agencies, communitypartnersand other stakeholders.
• The ability to interpret service data, prepare clear reports and recommendations, and support evidence-based decision-making.
• Experience supporting budgets, contracts, funding requirements, providerperformanceor related governance processes.
• Desirable experience with PHN commissioning frameworks, consumer and lived experience engagement, digital health ore Referralsystems, funder reporting cycles, or the Western Sydney health and community service landscape.
• Not-for-profit salary packaging and novated leasing to help boost your take-home pay and 13% superannuation.
• Flexible working arrangements designed to support your workload and lifestyle, subject to operational requirements.
• Access to an Employee Assistance Program and Financial Wellbeing Program.
• 14 weeks' paid parental leave for all employees, regardless of gender, in addition to government-funded leave.
• The ability to accrue four additional days for the annual shutdown.
• The option to swap allocated public holidays for culturally significant days.
• Access to a portion of long service leave at your five-year anniversary.

This is a 2-year fixed-term contract, with the potential for continuation subject to funding and organisational requirements.

Successful candidates Applicants must have full Australian working rights, a Working with Children Check, and a National Police Check is required for the successful candidate.

Current Drivers licence and fully insured vehicle also required

Went West is an equal opportunity employer and welcomes applications from Aboriginal and Torres Strait Islander people and candidates from all backgrounds.