At a Glance
- Tasks: Manage patient information requests while ensuring privacy and compliance in a healthcare setting.
- Company: Join the Western Sydney Local Health District at Westmead Hospital.
- Benefits: Competitive hourly rate, supportive team environment, and career growth opportunities.
- Other info: Encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people.
- Why this job: Make a real impact on patient care by protecting sensitive health information.
- Qualifications: Strong organisational skills and understanding of patient confidentiality required.
The predicted salary is between 38.44 - 38.44 $ per hour.
Make a meaningful impact by protecting patient privacy and information integrity. Apply your records management and analytical skills in a vital healthcare service. Build your career with a leading public health service in Western Sydney.
Turn complex health information requests into accurate, timely and compliant outcomes that support patient care, privacy and legal processes.
Employment Type: Temporary Full Time (up to 6 October 2027)
Position Classification: Administration Officer Level 3
Remuneration: $37.27 - $38.44 per hour
Hours Per Week: 38
Location: Westmead Hospital
Where you’ll be working: Join Western Sydney Local Health District at Westmead Hospital, where your work will contribute to the responsible management of sensitive health information and the delivery of trusted healthcare services. As part of the Health Information & Records Service (HIRS), you’ll work alongside a dedicated team committed to accuracy, confidentiality, collaboration and responsive service. You’ll be part of a dynamic environment where priorities can change quickly, attention to detail is essential, and your contribution helps ensure health information is handled securely and responsibly.
What you’ll be doing:
- Manage the end-to-end processing of Release of Information (ROI) requests, ensuring sensitive clinical information is reviewed, tracked and disclosed appropriately.
- Process requests from courts, police, coroners, solicitors, insurers, healthcare providers, patients and other authorised parties.
- Identify and extract relevant information from clinical, electronic and paper-based records, ensuring accuracy and appropriate handling of confidential information.
- Apply the NSW Health Records and Information Privacy Act 2002, relevant legislation and WSLHD policies and procedures when processing requests.
- Liaise with internal teams and external stakeholders, monitor deadlines, maintain accurate records in the HPRM corporate record-keeping system and meet established performance targets.
- Track records, follow up outstanding requests, prepare workload statistics and provide operational support across WSLHD sites when required.
Qualifications and Skills:
- Understanding of patient confidentiality, Release of Information policies & knowledge of health record processes.
- Excellent organisational skills with the ability to manage time appropriately, prioritise workload and work under pressure.
- Demonstrated enthusiastic work ethic and the ability to work as part of a team.
- Excellent computer skills across a variety of applications.
- Demonstrated attention to detail.
- Excellent written and verbal communications skills.
- Ability to work with minimal supervision and use initiative.
- Ability to work across multiple WSLHD facilities as required.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations.
Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.
Health Information Release Officer in Sydney employer: Western Sydney Local Health District
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Contact Details:
Western Sydney Local Health District Recruitment Team
