At a Glance
- Tasks: Enhance patient communication and improve experiences in the Emergency Department.
- Company: Western NSW Local Health District, a supportive healthcare provider.
- Benefits: Competitive pay, salary packaging options, and community support services.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while working in a collaborative team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 49500 - 60500 $ per year.
The Patient Experience Officer role is customer focused and is passionate about delivering a great customer experience every day while making a difference with patient outcomes. This role is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff throughout the department.
With over 35,000 presentations to the Emergency Department per year, Dubbo Health Service is the main referral hospital for 21 health facilities within the Northern Sector of Western NSW Local Health District. Dubbo Health Service Emergency Department is serviced by a supportive and collaborative multi-disciplinary team including an Operations Manager, Medical Director, Registrars, Junior Medical Officers, Nursing Unit Manager, Clinical Nurse Educator, Registered Nurses, Physiotherapist, Mental Health Clinicians and Administration staff.
All suitably qualified Aboriginal people are encouraged to apply for this position. This is a targeted position under GSE Rule 26. Where possible, affirmative action will be applied to support employment of eligible persons.
This recruitment may be used to create an Eligibility List for similar roles in the future. Western NSW LHD can provide reasonable adjustments in the workplace. Applicants who provide information on an injury, health condition, or disability in their pre-employment forms will receive a functional assessment from our Risk Management Unit (RMU). This review will consider the applicant's needs and what reasonable adjustments and workplace supports are available to support their employment journey.
Western NSW LHD is committed to the safety and wellbeing of every child in our care. All staff in WNSWLHD are required to provide a safe and supportive environment for children, while working to protect them from harm and abuse.
Western NSW is committed to creating a safe and accessible workplace that promotes diversity, inclusion and belonging. As a vibrant and diverse region, rich in community and culture, we welcome applications from all people to build a respectful workplace dedicated to delivering the best health outcomes for our community.
Patient Experience Officer - Emergency Department in Dubbo employer: Western NSW Local Health District
Join Western NSW Local Health District as a Registered Nurse in the Emergency Department and embark on a rewarding career path with our 12-month Critical Care Development Program. Located in the vibrant community of Orange, NSW, you'll benefit from hands-on learning, tailored professional development, and the support of experienced Clinical Nurse Educators, all while making a meaningful impact in rural health. With a commitment to diversity and inclusion, we offer a welcoming work culture and ongoing opportunities for growth, ensuring you thrive in your nursing career.
Contact Details:
Western NSW Local Health District Recruitment Team
