At a Glance
- Tasks: Provide top-notch IT support and resolve customer issues with EPOS systems.
- Company: Join Cybertill, a leader in retail tech solutions across Australia and New Zealand.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Other info: Be part of a dynamic team that values innovation and collaboration.
- Why this job: Make a difference by enhancing customer experiences and improving tech support.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 49500 - 60500 $ per year.
Cybertill is seeking a 1st Line Service Desk Agent to provide professional, responsive technical support across Australia and New Zealand.
You will handle incidents, guide customers, document steps and escalate when needed.
The role focuses on delivering a positive customer experience and contributing to knowledge base improvements.
You will work with Cybertill EPOS and retail systems, using Zendesk for ticketing and leveraging remote support tools to resolve issues with speed and accuracy.
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First-Line IT Support Agent in Newcastle employer: Western Health
Western Health is an exceptional employer located in Melbourne's West, offering a dynamic and inclusive work environment where you can truly make a difference in the community. With competitive salaries, flexible work options, and a strong commitment to employee growth through diverse education programs, you will thrive in a culture that values collaboration and innovation. Join a dedicated team of over 13,000 professionals focused on delivering high-quality healthcare services while enjoying opportunities for personal and professional development.
