At a Glance
- Tasks: Provide advanced ICT support and improve technology experiences for staff and students.
- Company: Westbourne Grammar School, a supportive and growth-focused educational environment.
- Benefits: Top-tier salaries, tuition discounts, professional development, and wellness facilities.
- Other info: Opportunity for career growth and leadership development in a collaborative setting.
- Why this job: Join a dynamic team and enhance ICT services in a vibrant school community.
- Qualifications: Experience in Level 2 ICT support, strong troubleshooting skills, and knowledge of modern device management.
The predicted salary is between 58500 - 71500 $ per year.
Westbourne Grammar School is seeking an experienced ICT Support Technician (Level 2) to provide advanced technical support across our Truganina and growing Lovely Banks campuses, with a focus on complex user and endpoint support, escalation management, modern device management and continuous improvement of ICT services.
Opportunity
This is a hands-on role and a key escalation point for the Service Desk, working closely with the broader ICT team to resolve complex incidents and improve the technology experience for staff and students.
You will have the opportunity to work with modern endpoint and device management platforms, strengthen Service Desk capability, improve support processes and contribute to the delivery of reliable, high-quality ICT services across the school.
About You
You are a customer-focused ICT professional who brings
- Experience in a Level 2 ICT support role or similar.
- Strong experience with Microsoft Intune, including application deployment, configuration and compliance.
- Experience building, configuring and deploying endpoint devices, with working knowledge of Jamf or Apple device management.
- Strong troubleshooting and problem-solving capability, with a solid understanding of networking fundamentals.
- Familiarity with ITIL processes and service management tools.
- Demonstrated experience with Azure, Microsoft 365 and infrastructure environments, plus a basic understanding of Entra ID / Azure AD, identity and access management, MFA and authentication.
- Experience supporting mixed-device environments (Windows, mac OS and i Pad), ideally within an education or similar setting.
- Excellent communication skills, with the ability to translate technical concepts into clear, accessible language for non-technical users.
- A proactive, flexible and collaborative approach to changing priorities and technology environments.
- Why Westbourne
Westbourne is committed to creating an environment where great people can do their best work and continue to grow professionally.
- Our staff benefit from an exceptional Employee Value Proposition that includes:
- Salaries consistently positioned in the top 10% in the independent school sector.
- 30% tuition fee discounts for employees' children.
- Generous professional learning provisions and support for approved postgraduate study.
- Leadership development through the Institute for Leadership and Growth.
- Access to onsite aquatic, strength and fitness trainer, and allied health facilities.
- Applications close: 26 August 2026
Please note that applications may be reviewed and progressed prior to the closing date.
ICT Technician Level 2 in Wyndham employer: Westbourne Grammar School
Westbourne Grammar School is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for ICT Helpdesk Technicians to thrive. With a strong focus on professional development, employees are encouraged to grow their skills while contributing to a vibrant school community. Located in a dynamic educational environment, staff enjoy the unique advantage of working closely with both students and educators, fostering meaningful connections and impactful experiences.
