At a Glance
- Tasks: Lead and manage frontline customer service functions to enhance community experience.
- Company: West Wimmera Shire Council, committed to high-quality service delivery.
- Benefits: Opportunity to make a meaningful impact and support a dedicated team.
- Other info: Early applications encouraged; interviews may start as applications are received.
- Why this job: Join a dynamic team during a key transition and drive service improvements.
- Qualifications: Proven leadership experience and strong people skills required.
The predicted salary is between 58500 - 71500 $ per year.
West Wimmera Shire Council is seeking an experienced Customer Service Manager to provide short‐term leadership and operational oversight across our frontline service functions.
This role is critical in ensuring continuity of high‐quality, customer‐centred service delivery during a period of transition.
Based across Kaniva and Edenhope, the Customer Service Manager will lead a multi‐skilled team, strengthen service standards, and drive continuous improvement initiatives that enhance the community's experience with Council.
- What you'll be doing
- Leading and managing frontline customer service functions
- Providing structured leadership, coaching and performance management
- Driving service improvements, innovation and operational efficiency
- Supporting internal stakeholders to streamline processes
- Contributing to strategic priorities as required
About you
You're an experienced customer service leader with strong people skills, a steady hand, and the ability to quickly build trust and lift performance.
You bring a continuous improvement mindset, excellent communication skills, and confidence managing complex, multi‐channel service environments.
- What you'll bring
- Proven leadership experience
- Strong capability in performance management and team development
- Experience improving service processes, systems or digital channels
- Excellent stakeholder engagement and problem‐solving skills
- Relevant tertiary qualifications (highly regarded)
This short‐term role offers the chance to make a meaningful impact, support a committed team, and strengthen Council's customer experience during a key transition period.
Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.
Customer Service Manager employer: West Wimmera Shire Council
West Wimmera Shire Council offers a supportive work environment that emphasizes leadership development and continuous improvement. Employees have the opportunity to lead multi-skilled teams and drive service excellence, contributing to the community's experience. The council values strong communication skills and provides a platform for professional growth in customer service management.
Contact Details:
West Wimmera Shire Council Recruitment Team
