Join a well-established organisation within the building and construction sector in a customer-focused role where you'll manage enquiries, process orders and coordinate deliveries. You'll work closely with internal Sales, Supply Chain and Logistics teams to ensure customers receive a seamless service from order through to delivery.
Key Responsibilities
- Provide exceptional customer service via phone and email.
- Accurately process and manage customer orders.
- Proactively manage back orders and delivery requirements.
- Liaise with Sales, Supply Chain, Warehouse and Logistics teams.
- Respond to customer enquiries and provide product recommendations or solutions.
- Manage order confirmations and keep customers updated throughout the process.
- Assist with account queries and credit requests.
- Build strong relationships with customers and internal stakeholders.
About the Role
Join a well-established organisation within the building and construction sector in a customer-focused role where you'll manage enquiries, process orders and coordinate deliveries. You'll work closely with internal Sales, Supply Chain and Logistics teams to ensure customers receive a seamless service from order through to delivery.
Key Responsibilities
- Provide exceptional customer service via phone and email.
- Accurately process and manage customer orders.
- Proactively manage back orders and delivery requirements.
- Liaise with Sales, Supply Chain, Warehouse and Logistics teams.
- Respond to customer enquiries and provide product recommendations or solutions.
- Manage order confirmations and keep customers updated throughout the process.
- Assist with account queries and credit requests.
- Build strong relationships with customers and internal stakeholders.
About You
- Previous Customer Service, Customer Support or Sales Support experience.
- Experience within the building, construction or manufacturing industry highly desirable.
- Strong order processing and customer service skills.
- SAP or ERP experience essential.
- Excellent communication and attention to detail.
- Strong organisational skills and ability to manage competing priorities.
- A proactive, solutions-focused approach with a genuine passion for customer service.
Customer Service Representative employer: West Recruitment
Join a reputable and growing business in Kempsey's heavy equipment sector, where you will be part of a close-knit team that values hands-on leadership and mechanical expertise. The company fosters a supportive work culture with opportunities for professional growth, ensuring that your contributions directly enhance workshop operations and profitability. Enjoy a permanent, full-time role with a Monday to Friday roster, allowing for a balanced work-life experience while making a meaningful impact in the industry.
