At a Glance
- Tasks: Support and troubleshoot IT systems while ensuring seamless data flow.
- Company: Join a multi-billion dollar global organisation with a dynamic IT team.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Great career advancement opportunities in a collaborative team.
- Why this job: Make an impact in a visible role within a growing IT department.
- Qualifications: 1-3 years of IT experience and relevant certifications required.
The predicted salary is between 85000 - 100000 $ per year.
Work Environment: 4 days in office / 1 day from home, per week - flexible work environment
Start Date: ASAP
We can only accept applications from Australian citizens or permanent residents. We can only review candidates who are currently living in Sydney.
About Your New Employer
West Recruitment are proud to be partnering with a multi-billion dollar global organisation who are looking for an IT Support Specialist to join their growing IT team, currently 25+ people. You will be responsible for maintaining, troubleshooting and resolving Electronic Data Interchange (EDI) systems. You will ensure data integrity, compliance, and seamless communication across systems.
Ideally you will come from a manufacturing, wholesale, supply-chain, logistics or inventory management industry background.
About your new Role
Reporting to the IT Manager, you will work in a highly visible part of the IT team and ensure the reliability and performance of the network and infrastructure for the group. Some of the key tasks aligned to this role include:
- Participate in the development of the IT roadmap that best meets the needs of the business.
- Monitor and support daily data transmissions
- Troubleshoot and resolve data related issues with internal teams and external partners.
- Monitoring physical and virtual infrastructure for potential issues.
- Create and maintain documentation of processes, maps and configuration.
- Collaborate with internal teams and partners to ensure smooth and accurate data flow.
- Acting as the escalation point for level 3 incidents and addressing user related issues to provide suitable solutions.
- Perform hardware upgrades and new equipment roll outs, including phones and operational technologies.
- Administer network security including firewalls, virus protection, data loss prevention (PLP), web filters and gateways.
- Perform software, firmware and application upgrades periodically.
- Oversee relationships with external suppliers to ensure that service levels are satisfactory and in line with expectations.
About You
- 1-3 years experience in a similar role
- You will hold a formal IT qualification as well as other related training such as ITIL or relevant product certifications (Microsoft ideal).
- You come from an MSP as a level 2 or 4 technician or a comparable System Administrator position.
- You bring sound technical knowledge of Microsoft products, such as Windows servers, Azure AD, Azure virtual desktop, SQL Server, Sharepoint & O365.
- Interpersonally, you are a team player with a ‘Can do’ attitude with the ability to prioritise your work day to meet your commitments.
Nice To Have
- Experience with ERP systems integration.
- Prior work with platforms such as B2Be, SAP Business Networks and Coupa
- Strong analytical, troubleshooting, and communication skills.
Information Technology Support Specialist in Sydney employer: West Recruitment Consulting
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Contact Details:
West Recruitment Consulting Recruitment Team
