Are you equal parts organiser, communicator and retail guru? Do you love the excitement of coordinating events, creating eye-catching promotions and finding ways to enhance the customer experience?
At SGAC, we're looking for a highly organised and energetic Member Events & Merchandise Coordinator to help create memorable experiences for our members while driving retail performance and operational excellence.
About the Role
As the Member Events & Merchandise Coordinator, you will play a key role in enhancing the member experience through engaging events, effective communications and well‑executed retail initiatives.
Working closely with operational teams, suppliers and event stakeholders, you'll coordinate retail activities, venue events, merchandising, stock control and member communications while contributing to the achievement of retail revenue targets.
This is a diverse and rewarding role where no two days are the same. One day you'll be coordinating a major gymnastics event, the next you'll be launching a retail promotion, managing merchandise stock levels, coordinating member communications or ensuring uniforms are delivered on time.
Key Responsibilities
Coordinate the planning and delivery of events held at the venue, including Gymnastics NSW (GNSW), IPSHA and AHIGS events.
Liaise with event organisers, operational teams and catering providers to coordinate event requirements.
Manage event schedules, logistics and event documentation
Coordinate and execute retail promotions and merchandising initiatives.
Maximise retail space through attractive displays, product placement and promotional activity.
Monitor sales performance, stock levels and promotional outcomes.
- Prepare communications regarding centre updates, competitions, operational changes and important announcements.
Maintain accurate purchasing, inventory and event records.
Prepare reports that support financial monitoring and operational planning.
About You
You are a highly organised multitasker who enjoys balancing people, projects and priorities. You have a keen eye for detail, a commercial mindset and love creating experiences that engage customers and members.
Experience in retail, merchandising or sales, including promotions and stock control.
Strong organisational and time management skills.
Exceptional attention to detail.
Ability to manage multiple priorities and deadlines simultaneously.
Strong written and verbal communication skills.
Excellent computer literacy, including Microsoft Office and communication platforms.
Experience within recreation, fitness, hospitality, events, venue or leisure environments.
Experience in inventory management, stocktake coordination or uniform fulfilment (preferred).
Certificate IV or Diploma in Business Administration, Events Management or a related discipline (preferred).
Current Working With Children Check.
Current First Aid Certificate.
- Availability to work across a 7-day roster, including: mornings, days, nights, weekends and public holidays. Must be available to work on event weekends as required.
Why Join SGAC?
- Be part of a vibrant, community-focused business
- Enjoy a varied role with events, retail, communications and member engagement.
- Make a genuine impact on member experiences and centre success.
- Ongoing professional development and leadership growth
- Complimentary daily meal and free gym membership
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Member Events & Merchandise Coordinator in Sydney employer: West HQ
West HQ is an exceptional employer that offers a unique opportunity for the Chief Marketing Officer to shape one of greater Sydney's most dynamic destinations. With a focus on employee growth, a vibrant work culture, and a diverse portfolio spanning entertainment, hospitality, and lifestyle, West HQ fosters an environment where creativity and commercial ambition thrive. Join us to make a meaningful impact in a role that not only drives brand evolution but also enhances community engagement and customer experience.
