West HQ Ltd is recruiting for an experienced gaming manager whothrives in a busy club environment, knows how to lead people,understands the commercial side of gaming, and has the confidenceand judgement to make the right call when it matters.
In this role you will have the opportunity to influenceeverything that matters. From the energy and presentation of thegaming floor, to the performance and development of the team. Frommember experience and operational standards, to compliance, safetyand responsible gaming. You will be the leader setting thestandard.
Reporting to the General Manager Gaming, Compliance &Operations, you will have broad operational responsibility for thegaming environment and the people who make it happen.
You will:
- Oversee day-to-day gaming operations.
- Drive revenue growth and customer engagement strategies.
- Lead, coach and develop a high-performing team.
- Champion operational excellence and continuous improvement.
- Ensure compliance within a dynamic, regulated environment.
- Drive gaming performance and identify opportunities for continuous improvement.
- Build strong relationships with members and customers.
- Ensure the highest standards of gaming compliance and operational integrity.
- Manage incidents, complaints and challenging customer situations.
- Use data and operational insight to improve both commercial and customer outcomes.
- Maintain a safe, welcoming and professionally presented gaming environment.
Who are we looking for?
A proactive and professional leader with superior gamingknowledge including systems and procedures with the ability tocreate the right ambiance, atmosphere and service levels.
What do you need to be considered?
- Significant gaming management experience within a large club,or licensed venue.
- Proven experience successfully leading and developing a large operational team.
- Strong knowledge of gaming operations and NSW regulatoryrequirements.
- Diploma or Advanced Diploma of Hospitality, Frontline Management or Business Management (or equivalent).
- Experience in supervising and performing gaming and cash handling duties.
- Conflict management, player resolution, critical reasoning skills
- Leadership in delivering a consistent, high-level of customer service.
- An understanding of current gaming compliance requirements.
- A willingness to work varied hours outside of 9am-5pm Mon to Fri to support the team in peak times.
- RSA, RCG, and ARCG Certification.
The Perks!
Not only will you be working at Sydney's leading landmarkdestination for entertainment, fitness, lifestyle & accommodationin the Western Sydney region, we would also like to provide youwith:
- Attractive annual salary
- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
- Complimentary lunch or dinner
- Ongoing discounts on accommodation, restaurants and sport & recreation programs
- Access to our corporate health fund
- A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers!
- Unlimited career development and professional growth opportunities
Gaming Operations Manager in Blacktown employer: West HQ
West HQ is an exceptional employer that offers a unique opportunity for the Chief Marketing Officer to shape one of greater Sydney's most dynamic destinations. With a focus on employee growth, a vibrant work culture, and a diverse portfolio spanning entertainment, hospitality, and lifestyle, West HQ fosters an environment where creativity and commercial ambition thrive. Join us to make a meaningful impact in a role that not only drives brand evolution but also enhances community engagement and customer experience.
