ICT Technical Specialist in Warragul

West Gippsland Healthcare Group (WGHG) is seeking an experienced and highly motivated ICT Technical Specialist to join our Information and Communication Technology (ICT) team. This is an exciting opportunity to contribute to the delivery and continuous improvement of technology services that support patient care and organisational operations across multiple healthcare sites.

Reporting to the ICT Technical Specialist Team Leader, you will provide technical expertise across a diverse ICT environment, supporting critical infrastructure, communication systems, end-user technologies and clinical applications.

As part of WGHG's evolving ICT structure, this role offers the opportunity to work within a collaborative team environment with clear career pathways, professional development opportunities and the ability to contribute to meaningful technology improvements across the organisation.

About the Role

The ICT Technical Specialist is responsible for the support, maintenance and continuous improvement of key ICT services and infrastructure across WGHG. Key responsibilities include:

• Managing endpoint devices, standard operating environments and desktop applications
• Providing technical support for clinical and business software systems
• Supporting network infrastructure and communications services across multiple sites
• Maintaining communications rooms, cabinets and associated infrastructure
• Supporting VoIP telephony, clinical alerting and monitoring systems
• Contributing to ICT projects, system upgrades and service improvements
• Assisting with ICT asset management, documentation and reporting
• Supporting service governance, risk management and change activities
• Working with vendors and stakeholders to ensure effective service delivery

About You

You are a customer-focused ICT professional who enjoys solving technical challenges, building strong stakeholder relationships and contributing to continuous improvement. To be successful in this role, you will have:

• A tertiary qualification in Information Technology or equivalent industry experience
• Demonstrated experience supporting ICT infrastructure, devices and business applications in a medium to large environment
• Strong technical knowledge of Microsoft technologies, endpoint management and networking
• Experience supporting and maintaining ICT assets and services in a complex operational environment
• Well-developed communication, problem-solving and organisational skills
• The ability to manage competing priorities while maintaining a high standard of customer service
• A proactive approach to service improvement and teamwork

Desirable Qualifications and Experience

The following would be considered advantageous:

• ITIL certification or knowledge of IT service management frameworks
• Microsoft 365, Windows or related technical certifications
• Experience with Microsoft SCCM or other endpoint management platforms
• Experience supporting VoIP telephony, nurse call, duress or clinical monitoring systems
• Experience working within a healthcare or similarly complex and highly regulated environment

IMPORTANT: Some roles in the healthcare sector are required to be vaccinated annually for Influenza and other mandatory vaccinations where required by government requirements. Evidence of vaccination, or a valid exemption, may be required prior to commencement.

About our organisation

West Gippsland Healthcare Group is a sub-regional provider of health services located in the Shire of Baw Baw, approximately 100km east of Melbourne. Services include the Community Services Centres in Warragul and Trafalgar, Rawson Community Health Centre, Cooinda Lodge Aged Care Residence, Andrews House Aged Care Residence, Warragul Linen Service and West Gippsland Hospital. WGHG provides a broad range of acute, aged care and community services to the local community and surrounding areas.

West Gippsland Healthcare Group staff benefits include:

• Flexible working arrangements
• Access to employee assistance program
• Salary packaging
• Free Parking

Working with us

All appointments with West Gippsland Healthcare Group are subject to satisfactory professional reference checks, a Police Record Check, a current Employee Working with Children Check and entitlement to work within Australia. A six-month probationary period applies to all new appointments.

Applications close: 6 September 2026 (applications may close earlier). Applications will be reviewed as they are received. This position will remain open for a minimum of fourteen (14) days for externally advertised positions from the date of advertisement and may close earlier than the listed closing date if suitable candidate/s are identified.

As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disabilities. We acknowledge the traditional owners of the land on which our services are located, and we pay our respects to Elders past, present and future. We are committed to achieving culturally safe health practices for Aboriginal and Torres Strait Islander people.