Wesley Mission Queensland is seeking a Customer Experience Officer to be the first point of contact across phone, email and online channels, delivering information, triage and referrals to WMQ services. You will maintain records in CRM, provide supportive guidance and contribute to service improvements.
You'll work in a collaborative, high-performing team, engaging with diverse clients and stakeholders while upholding quality customer experiences and timely responses.
Customer Experience Lead: Intake & Referrals in Brisbane employer: Wesley Mission Queensland
Wesley Mission Queensland is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With competitive salary packaging options, access to health benefits, and a commitment to career advancement, WMQ empowers its staff to make a meaningful impact in the community while fostering strong relationships within a multidisciplinary team. Located in Brisbane South, this role provides unique opportunities to engage with diverse communities and contribute to person-centred mental health care.
