Wesley College is widely recognised as one of Australia's mostinnovative schools. We welcome more than 1400 students from diversebackgrounds, including a vibrant boarding community. We arecommitted to excellence in learning, student wellbeing, andembodying our motto 'By daring and by doing' in everythingwe do.
Wesley College is seeking an experienced and customer-focusedSystems Support Officer to play a key role in the delivery of ITsupport services across the College.
Reporting to the Director of Information and LearningTechnologies (ILT), this position combines hands-on technicalsupport, endpoint administration and service desk coordination. Therole also provides day-to-day leadership and support to a team ofICT Support Officers, ensuring high-quality service delivery tostaff, students and parents.
About You
You will be a technically capable and service-orientedprofessional with experience supporting and administering modernMicrosoft environments. You will have strong troubleshootingskills, enjoy working with people, and be comfortable balancingoperational responsibilities with technical project work.
Key Responsibilities
- Lead the day-to-day operation of the College IT HelpDesk.
- Provide Level 1 and 2 technical support across a diversetechnology environment.
- Manage Microsoft Intune endpoint administration, securityand compliance.
- Design and implement device management, applicationdeployment and configuration solutions.
- Oversee device lifecycle management, including annual staffand student device renewals.
- Manage endpoint patching, upgrades, reporting andmonitoring.
- Support cyber security initiatives and endpoint protectionmeasures.
- Coordinate support requests and provide guidance to ICTSupport Officers.
- Maintain system documentation and contribute to continuousimprovement initiatives.
- Collaborate with internal stakeholders and external vendorsto deliver reliable technology services.
Our ideal candidate will be able to demonstrate thefollowing:
- Demonstrated experience in designing, implementing, andadministering Microsoft Intune solutions within a complextechnology environment.
- Strong knowledge of endpoint management, device security,compliance management using Intune and WDAC (ApplicationControl for Business).
- Understanding of the importance of cyber securityframeworks such as Essential 8.
- Experience with Azure AD and other Microsoft 365services.
- Excellent technical and troubleshooting skills.
- Strong communication and collaboration skills.
- Demonstrated ability to assess, prioritise and managecompeting tasks and support requests in a timely manner.
- Proven ability to work independently and exerciseinitiative while supporting users across a campus environmentfor extended periods of time.
- Demonstrated ability to learn new technologies and adapt tonew concepts in a rapidly changing technologicalenvironment.
- Strong working knowledge of Microsoft Windows 11 operatingsystems and end-user device management.
- Demonstrated experience with Microsoft and Adobeapplications.
- Experience with scripting and automation technologies,particularly PowerShell.
- Relevant tertiary qualifications or industrycertifications.
In addition to a vibrant and caring community as your workenvironment, we offer attractive employment benefits, includingcompetitive remuneration, free parking and lunches on yourworkdays, and a comprehensive employee wellbeing program.
